Find out what’s new
2025
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Foundever® Appoints Claire Calméjane General Manager for French Market
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Foundever® Earns Prestigious Recognition as a 2025 Best Place to Work for Second Consecutive Year
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Foundever® Wins Best Company for Women & Best Company for Diversity from Comparably
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Foundever® in India Awarded Great Place To Work® Certification for Third Consecutive Year
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Foundever® Reinforces Leadership in AI with AI Lab in Barcelona
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Foundever® to Participate in GITEX Africa 2025 to Redefine Customer Experience Across the Continent
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Foundever® Honored on The Global Outsourcing 100® List by IAOP® for 19th Consecutive Year
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Foundever® Names Chris Halbard CEO – EMEA Market
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Foundever® Recognized in ISG Star of Excellence™ Briefing Notes for Success in Contact Center Services, Cost Savings and Operational Efficiency
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Ana Moran Named Chief People Officer – U.S. Market at Foundever®
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Foundever® Expands Offshoring Operations in Egypt, Adding 5,000 Jobs and Opening a New Contact Center in Luxor
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Foundever® Names Mike Corrigan COO – Americas
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Foundever® Obtains Prestigious Great Place To Work® Certification in Morocco
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Kalin Kunev Named General Manager for Foundever® in Germany & Turkiye
2024
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Foundever® Announces Collaboration with M47 Labs to Enhance AI-Driven Customer Experience Solutions
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Foundever® Wins 2024 CX Innovation Award for Conversational and Generative AI
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Foundever® in Spain Certified as Great Place To Work®
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Foundever® Wins Seven Awards at the 2024 European Contact Centre & Customer Service Awards
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Foundever® in the Philippines Wins Prestigious Great Place To Work® Certification: The Why’s and How’s of a Great Workplace
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Foundever.org Expands #CXforGood Movement with New York City Collaboration, Bringing Education and Employment Opportunities to Underserved Youth
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Foundever® To Present AI-Driven Customer Experience Insights at Web Summit 2024
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Celebrating Female Excellence: Kellie Smith Recognised with Prestigious Honor at Women in IT Summit & Awards Series 2024
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Foundever® Receives 2024 Generative AI Expo Product of the Year Award
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Foundever® Named Top Global Leader in 2024 ISG Provider Lens™ Contact Center – CX Services Global Report for Intelligent Agent Experience and Intelligent CX and Global Leader in Digital Operations
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Foundever® Further Invests in AI Strategy with New Senior Hire; Provides Update on Strong Progress with AI Transformation
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Everest Group Recognizes Foundever® in 2024 PEAK Matrix for Americas
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Foundever® Among 2024 Global Top 100 Inspiring Workplaces
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Foundever® Recognized by Frost & Sullivan for AI-Driven Excellence in Customer Experience Management as ‘Company of the Year’ in Europe
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Daren Gonzalez joins Foundever® as Chief Sales Officer – U.S. Market
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Foundever® Wins Comparably’s Best Work-Life Balance Award for Second Year in a Row
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Foundever® & Everest Group Highlight South Africa’s Leading Role in Customer Experience
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ISG Names Benedita Miranda of Foundever® a Women’s Advocate Gold Winner in ISG Women in Digital Awards 2024
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ISG Names 6 Foundever® Luminaries in ISG Women in Digital Awards 2024
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The European Contact Centre & Customer Service Awards Name Foundever® 25-time Finalists Across 17 Categories for 2024
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Foundever® Wins Gold Stevie® Award In 2024 Stevie® Awards for Great Employers
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Foundever® Named Great Place To Work in Egypt, Greece & Portugal for 2024
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Foundever® Elevates the Customer Experience and Increases Operational Efficiency with C1 OnGuard
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Foundever® Wins CallMiner 2024 Partner of the Year Award
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Foundever® Celebrates Gold and Bronze Wins at 2024 Smart Customer Awards
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Foundever® & Women in CX Debate Audacious Leadership in Stockholm
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Foundever® Officially Launches Private Operating Foundation Foundever.org and #CXforGood Movement
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Foundever® Named 2-time Winner in Comparably’s Best Place to Work Awards 2024
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Foundever® Announces the Opening of a New Hub in Egypt
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Foundever® Wins 2024 Fortress Cybersecurity Threat Detection Award
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Foundever® Wins 2024 Inspiring Workplaces in Europe Award
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Foundever® Wins the Human Rights Award at the HP Sustainable Impact Awards 2024
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Foundever® and L’Oréal China Secure Quadruple Win in the Asia-Pacific Stevie® Awards for HR Innovation and Collaboration
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Foundever® Announces Opening of New Location in South Africa in Cape Town, Pledging to Bring 3,800 Jobs to Region by 2026
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Foundever® is Platinum Sponsor of London Fintech Week 2024
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Women in CX Partners with Foundever® to Host Event in Stockholm
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Foundever® to Launch Multilingual Hub in Malaysia in 2024
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Foundever® Announces Organizational Promotions and Expanded Roles to Continue Evolution of CX Transformation, Innovation and Technology
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Foundever® Achieves HITRUST Essentials, 1-year e1 Certification Demonstrating Foundational Cybersecurity
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Foundever® Secures Triple Win in Comparably’s Best Places to Work Awards 2024
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Foundever® Earns Prestigious Recognition as a 2024 Best Place to Work
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Foundever® Recognized as a Global Outsourcing 100® Company by IAOP® for 18th Consecutive Year
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Foundever® Names Michelle Parks CEO of U.S. Market
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Maria Harju Takes on Expanded Role as EVP, Enterprise Operating Standards & Global Clients at Foundever®
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Foundever® Wins Two 2024 BIG Innovation Awards
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Foundever Earns 2024 Military Spouse Friendly® Employer Designation
2023
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Foundever® Wins 4 Comparably 2023 Best Places to Work Awards for Three Years Running
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Foundever® and CallMiner Earn 2023 IAOP® 2023 Excellence In Strategic Partnerships Recognition
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Foundever® Wins 6 Awards at the European Contact Centre & Customer Service Awards 2023
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Foundever® Earns 2024 Military Friendly® Employer Designation
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Foundever® and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training
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Mariana Diniz of Foundever Wins Gold in ISG’s 2023 Women in Digital Awards
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Celebrating Female Excellence: Michelle Parks Recognized with Prestigious Honor at 2023 TITAN Women In Business Awards
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Everest Group Names Foundever® a Leader in Customer Experience Management (CXM) PEAK Matrix® Assessment 2023
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Foundever® Selected as Finalist in the International Customer Experience Awards 2023
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Foundever® Named Leader in 2023 ISG Provider Lens™ Customer Experience Services Quadrant Reports
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Foundever® Wins Comparably Best Company Work-Life Balance Award
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Foundever® Wins 2023 Silver Stevie® Award for Great Employers
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Foundever® Names Jag Dhanji Chief People Officer
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Foundever® Names Guillaume Laporte Chief AI Officer
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Foundever® named a 10-time Finalist in the European Contact Centre & Customer Service Awards 2023
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Foundever® in Portugal receives Great Place to Work Certification
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Foundever® donates $6,000 USD to Libraries Without Borders as part of its annual wellness challenge for charity
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Foundever® Wins Four Comparably Best Places to Work Awards for Q2 2023
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KMS Lighthouse and Foundever® Enter Strategic Partnership to Deliver SaaS Enterprise Knowledge Management for Contact Centers
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Foundever® Wins 2023 Fortress Cyber Security Award
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Foundever® Wins Global Impact Sourcing Award Given by IAOP
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Foundever® Named Company of the Year by Frost & Sullivan
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Foundever® Awarded Best Global Culture and Best Marketing Teams by Comparably
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Foundever® Named Leader in Judging Size Category on IAOP® Global Outsourcing 100® List for 17th Consecutive Year
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Cognigy and Foundever® Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centers
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Foundever® to Hire +100 Customer Experience Professionals within Orem, Utah area
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CX Leader Sitel Group® Accelerates Global Transformation with Rebrand to Foundever®
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Olivier Camino Assumes Role of CEO – U.S. Market at Sitel Group®
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Sitel Group®Named a Zendesk BPO of the Year Award Winner for Second Consecutive Year
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Sitel Group® Achieves HITRUST Risk-Based, 2-Year Certification to Further Mitigate Risk in Third-Party Privacy Security and Compliance
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Sitel Group® and Libraries Without Borders Continue Partnership Promoting Education and Social Impact in 2023
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Sitel Group® Named Leader in Diversity 2023 by Financial Times and Statista
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Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service
2022
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Sitel Group® to Host Live Webinar on Automation
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Sitel Group® Donates 13,000 Books for MAX Week 2022
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Sitel Group® Awarded Four Comparably Awards for Q4 2022
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Sitel Group® Partners with Genesys® to Accelerate Brands’ Digital Transformation
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Sitel Group® Releases Biennial CX Study Examining Global Consumer Expectations
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Sitel Group® receives four wins at European Contact Centre & Customer Service Awards 2022
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Sitel Group® wins CallMiner’s BPO Partner of the Year award for second consecutive year
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Sitel Group® Named Leader in 2022 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports
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Sitel Group® Recognized as a Military Friendly® Employer for Third Consecutive Year
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Sitel Group® Hosts Startup Demo Night at Web Summit 2022
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Everest Group PEAK Matrix® for CXM Names Sitel Group® a Leader in the Americas and EMEA for 2022
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ISG Research™ Issues Proprietary Briefing Detailing How Sitel Group® Empowers the Metaverse Customer Experience
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Sitel Group® and Majorel Discontinue Proposed Merger Discussions
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The European Contact Centre & Customer Service Awards Name Sitel Group® Finalists in 12 Categories for 2022
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Sitel Group® Honored as Gold Stevie® Award Winner in 2022 Stevie Awards for Great Employers
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Sitel Group® Awarded Three Comparably Awards for Q2 2022
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Sitel Group® Wins Gold Globee® Award for Innovation in Customer Service in the 2022 Sales, Marketing, Customer Success, and Operations Awards
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Sitel Group® Agrees on Key Terms to Proposed Merger with Majorel to Establish a New Global Industry Leader in CX
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Sitel Group® Earns Frost & Sullivan’s 2022 Latin American Competitive Strategy Leader Award
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Sitel Group® Honored as Bronze-Level Stevie® Award Winner in 2022 American Business Awards®
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Sitel Group® Wins Four Comparably Best Places to Work Awards
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Response Regarding the Lapsus$ Breach
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Sitel Group® Statement Regarding January 2022 Security Incident
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Sitel Group® Wins Silver Award for People-Centric Response to COVID-19 in 2022 Stevie® Awards for Sales & Customer Service
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Sitel Group® Research Reveals How C-level Decision Makers Respond to Accelerated Digital Transformation
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Sitel Group® Recognized on the IAOP® Global Outsourcing 100 List for 16th Consecutive Year
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Sitel Group® and Clarke Capital Partners Announce Partnership to Drive Growth of Clearlink
2021
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Sitel Group® Awarded 4 Honors in Company Culture Excellence by Comparably
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Sitel Group® Named as a ‘Company of the Year’ in BIG Awards for Business
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Sitel Group® Named Three-Time Winner at European Contact Centre & Customer Service Awards 2021
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Sitel Group® Named Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports
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Sitel Group® Wins Top Partner of the Year Award from CallMiner
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Sitel Group® Honored as a Top Military Friendly® Employer for 2022
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Sitel Group® Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine
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Sitel Group® Wins 2021 Most Admired Employer Brand Award
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Sitel Group® Named as Finalists Across 10 Categories in the European Contact Centre & Customer Service Awards
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Sitel Group® Completes Acquisition of Sykes Enterprises, Inc.
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Sitel® Brazil Joins Tent Partnership for Refugees, a Non-Profit Organization that Mobilizes the Global Business Community To Include Refugees
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Sitel Group® Names Laurent Delache Global Head of CX Solutions, Ray McDiarmid Global Head of CX Consulting
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Sitel Group® Named Leader in the Everest Group CXM Services PEAK Matrix® Assessment 2021
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Sitel Group® Announces Evolution of CX Technology Organization and Strategy
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Sitel Group® Wins Comparably Award for Best CEOs for Diversity
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Sitel Group® Enters Into Agreement to Acquire Sykes Enterprises, Incorporated, to Enhance Offerings and Provide More Competitive Customer Experience Solutions for a Global Market
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Sitel Group®, HFS to Host Webinar: Optimizing CX Delivery for a Digital-First World on June 23
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Sitel Group® Wins 2021 Fortress Cyber Security Award
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Sitel Group® Research Reveals Poor Customer Experience Leads to Customer Churn
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Sitel Group® Opens First hub in the Americas, a Hybrid Co-Working Center in Barranquilla, Colombia
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Financial Times Names Sitel Group® Leader in Diversity
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Sitel Group® To Open Multilingual Services Hub in Athens Greece with In-Person and At-Home Operations
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Sitel Group® Named Winner of Two European Contact Centre’s Customer Service Awards
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Sitel Group® Honored as a Top Military Friendly® Employer
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Sitel Group® to Hire 2,000 Work-At-Home Positions in India
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Sitel Group® to Provide Jobs to Displaced Venezuelans Through Impact Sourcing Partnership
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Sitel Group® Recognized on the Best of The Global Outsourcing 100 List by IAOP® for 15th Consecutive Year
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Sitel® Brazil Recognized with Great Place to Work Certification
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Sitel Group® Celebrates International Day of Education Through Support of Plan International, the Association for Childhood Education International and the World Literacy Foundation
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Harver and Sitel Group® Launch Global Partnership to Digitally Transform Recruitment and Employee Experience
2020
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Sitel Group® Wins Big at Brazil’s Most Prestigious Customer Relationship Awards
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Sitel® Colombia to Open State-of-the-Art hub, a Reimagined Contact Center Dedicated to In-Person Collaboration, Training and Development
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Sitel Group® Names Christian Sajons Managing Director for Germany, Eastern Europe, Denmark and The Netherlands
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Sitel Group® Named as Finalist in the European Contact Centre & Customer Service Awards
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Sitel Group® Launches New Global Employee Value Proposition to Support Associates to Learn, Lead & Grow
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Sitel Group® is Recognized as Leader in AI, Analytics, Automation and More in ISG’s Provider Lens™ Reports
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Sitel® North America To Hire 400 Employees on National Hiring Day October 8
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Sitel Group® to Host Its Annual EmpowerCX Conference Virtually
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Sitel Group®’s innso Technology Now Available on United Kingdom’s Digital Marketplace
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Sitel Group®, UiPath Partner to Transform Customer Experience Industry with Hyperautomation
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Sitel Group® Launches New EXP+™ to Simplify Delivery of End-to-End Customer Experience Services
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Sitel Group Partners with AI Pioneer Krisp Technologies, Inc., Broadly Deploys Krisp Noise-Cancelling Software
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Sitel Group Report Reveals Customer Experience Reigns As Brand Loyalty Driver Through the Pandemic
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Sitel Group Announces New Webinar Series: EmpowerCX NOW Spotlight Series
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Sitel Group to Hire 1,000 Licensed Insurance Agents in North America
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Sitel Group’s High-Demand Work at Home Capabilities Spark Client Growth and Launch of Global hubs
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Sitel, Intuit Partner to Create Work from Home Virtual Prosperity Hub to Drive Economic Growth in Lawton, Oklahoma
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Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation
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Sitel Group and Rulai Recognized for Excellence in Strategic Partnerships by IAOP® for Collaboration With Michelin
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Sitel Group To Hire 10,000 Work-At-Home Positions In North America
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False Coronavirus Claim Statement
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Sitel Group COVID-19 Updates Keep Clients, Media Informed
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Sitel Group’s People-Centric Response to COVID-19
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Sitel Group Names Ryan Maund Chief Product & Innovation Officer
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Sitel Group and Learning Tribes Bring Home 2 Gold, 1 Bronze 2020 Stevie® Awards
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Sitel Group Sponsors Zendesk Relate 2020
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Sitel Group Recognized on the Best of The Global Outsourcing 100 List by IAOP for 14th Consecutive Year
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Sitel Group Announces New Podcast Series EmpowerCX NOW
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Sitel Group and Learning Tribes Named Finalists In Three 2020 Stevie® Awards
2019
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U.S. Consumers Believe Customer Support Calls Put Them At Risk for Fraud
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CallMiner’s LISTEN 2019 Awards Highlight Speech Analytics Innovation and Success
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Sitel Group Keynotes, Sponsors CallMiner’s LISTEN 2019 Event for Second Consecutive Year
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Sitel Group Wins Frost & Sullivan Customer Contact West CC Award Second Consecutive Year
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Sitel Group to Hire 300+ for Fishers Customer Experience Center
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Sitel Group to Open Customer Experience Operations in Greece in 2020
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Sitel Group Further Invests in Employee Experience with the Launch of Sitel MAX
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Improvements in Agent Performance and Customer Insights Drive Expanded Partnership Between CallMiner and Sitel Group
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Sitel to Hire 1,500 Associates in North America During Annual National Hiring Week
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Sitel To Open New Flagship Contact Center In Greater Indianapolis To Support Client Growth
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Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year
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Sitel Group First To Deploy Krisp Noise Cancellation Application For Call Centers With End Customers
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ISG Recognizes Sitel Group as Leader in Global Contact Center and Customer Experience Services
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Sitel Group Selected as Finalist for BPO of the Year
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Sitel Group’s Future of Work Report: the Employee Experience Affects the Customer Experience
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Sitel Group Wins 2019 NICE inContact CX Excellence Award for Best Cloud Implementation
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Sitel Group Announces New U.S. Leaders for Learning Tribes and TSC
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Sitel Group Names Jim Flynn Global Chief Human Resources Officer
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Sitel Group Takes Home Gold and Three Bronze Awards in 2019 Stevie® Awards for Sales & Customer Service
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Sitel Group Recognized on IAOP Best of The Global Outsourcing 100®
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Sitel Group Appoints Mike Small CEO – Americas
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Sitel Group Named As Finalist In Two 2019 Stevie® Awards For Sales & Customer Service Categories
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Sitel Group Names Martin Wilkinson-Brown Chief Marketing Officer
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Experience This! With Sitel Group
2018
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Sitel Group Enters New Financial Chapter with Completion of Credit Refinancing
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Sitel Group Report Reveals Brand Loyalty Is Only as Good as Your Last Customer Experience
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Sitel Group Forecasts Record Customer Support Increase During 2018 Holiday Shopping Season
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Sitel Group Participates In, Sponsors CallMiner’s LISTEN 2018
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Sitel Group Wins Frost & Sullivan Customer Contact West CC Award
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Sitel Group Plans to Hire 3,500 Positions as Part of Its Annual National Hiring Day
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Sitel Group awarded with the CRC Oro to the Best Outsourcer 2018 in Spain
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Sitel Group Partners with NICE inContact for Premier Omnichannel Cloud Platform
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Sitel Group Launches Customer Experience Operations in China
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Learning Tribes Wins Three Esteemed Brandon Hall Excellency Awards
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Sitel wins Implementation Award for CallMiner Technology
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Timothy Miller Receives Honorable Mention at IQPC’s 19th Annual Contact Center Week Conference in Las Vegas
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Everest Group Names Sitel Group as a Leader for 6th consecutive year
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Sitel Group Appoints Leading Facebook Artificial Intelligence Research Engineer Alexandre Lebrun to Board of Directors
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Improving Customer Experiences Through Speech Recognition – Sitel Group Partners with CallMiner
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Preparing Your Employees for an Automated Future
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Sitel Group Recognized by IAOP 2018 Global Outsourcing 100 List for Sustained Excellence
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What If Artificial Intelligence Could Make Us More Human?
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Sitel Group Recognized on IAOP 2018 Global Outsourcing 100 List for 12th Consecutive Year
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Sitel Group Names Philippe Riveron Chief Ventures Officer
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Sitel Brazil Change of Management
2017
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Sitel Group Partners with Fonolo to Improve Customer Experience
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Sitel Group Partners with BRIDGEi2i Analytics Solutions & Qlik
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Sitel Group Partners with Dial-Once
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Sitel Group creates 1,000 new jobs
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Sitel Group Recognized at 8th Annual Call Center Week Conference
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Sitel Group Recognized as Leader on the 2017 Global Outsourcing 100
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Sitel Group Has Been Awarded a Contract to Deliver the UK Visa International and Domestic Customer Service Operations
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2017 F8 Conference: Sitel Group Deploys Workplace by Facebook
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Sitel Group Eyes 800 New Jobs in Region 1, Opens 13th Site – its 4th in Baguio
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Christian Sajons Appointed as Managing Director of Sitel Group GmbH
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Sitel Group Named to IAOP 2017 Global Outsourcing 100 List for 11th Consecutive Year
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