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2024
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Foundever™ Named Great Place To Work in Egypt, Greece & Portugal for 2024
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Foundever™ Elevates the Customer Experience and Increases Operational Efficiency with C1 OnGuard
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Foundever™ Wins CallMiner 2024 Partner of the Year Award
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Foundever™ Celebrates Gold and Bronze Wins at 2024 Smart Customer Awards
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Foundever™ & Women in CX Debate Audacious Leadership in Stockholm
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Foundever™ Officially Launches Private Operating Foundation Foundever.org and #CXforGood Movement
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Foundever™ Named 2-time Winner in Comparably’s Best Place to Work Awards 2024
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Foundever™ Announces the Opening of a New Hub in Egypt
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Foundever™ Wins 2024 Fortress Cybersecurity Threat Detection Award
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Foundever™ Wins 2024 Inspiring Workplaces in Europe Award
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Foundever™ Wins the Human Rights Award at the HP Sustainable Impact Awards 2024
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Foundever™ and L’Oréal China Secure Quadruple Win in the Asia-Pacific Stevie® Awards for HR Innovation and Collaboration
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Foundever™ Announces Opening of New Location in South Africa in Cape Town, Pledging to Bring 3,800 Jobs to Region by 2026
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Foundever™ is Platinum Sponsor of London Fintech Week 2024
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Women in CX Partners with Foundever™ to Host Event in Stockholm
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Foundever™ to Launch Multilingual Hub in Malaysia in 2024
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Foundever™ Announces Organizational Promotions and Expanded Roles to Continue Evolution of CX Transformation, Innovation and Technology
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Foundever™ Achieves HITRUST Essentials, 1-year e1 Certification Demonstrating Foundational Cybersecurity
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Foundever™ Secures Triple Win in Comparably’s Best Places to Work Awards 2024
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Foundever™ Earns Prestigious Recognition as a 2024 Best Place to Work
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Foundever™ Recognized as a Global Outsourcing 100® Company by IAOP® for 18th Consecutive Year
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Foundever™ Names Michelle Parks CEO of U.S. Market
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Maria Harju Takes on Expanded Role as EVP, Enterprise Operating Standards & Global Clients at Foundever™
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Foundever™ Wins Two 2024 BIG Innovation Awards
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Foundever Earns 2024 Military Spouse Friendly® Employer Designation
2023
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Foundever™ Wins 4 Comparably 2023 Best Places to Work Awards for Three Years Running
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Foundever™ and CallMiner Earn 2023 IAOP® 2023 Excellence In Strategic Partnerships Recognition
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Foundever™ Wins 6 Awards at the European Contact Centre & Customer Service Awards 2023
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Foundever™ Earns 2024 Military Friendly® Employer Designation
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Foundever™ and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training
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Mariana Diniz of Foundever Wins Gold in ISG’s 2023 Women in Digital Awards
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Celebrating Female Excellence: Michelle Parks Recognized with Prestigious Honor at 2023 TITAN Women In Business Awards
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Everest Group Names Foundever™ a Leader in Customer Experience Management (CXM) PEAK Matrix® Assessment 2023
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Foundever™ Selected as Finalist in the International Customer Experience Awards 2023
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Foundever™ Named Leader in 2023 ISG Provider Lens™ Customer Experience Services Quadrant Reports
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Foundever™ Wins Comparably Best Company Work-Life Balance Award
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Foundever™ Wins 2023 Silver Stevie® Award for Great Employers
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Foundever™ Names Jag Dhanji Chief People Officer
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Foundever™ Names Guillaume Laporte Chief AI Officer
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Foundever™ named a 10-time Finalist in the European Contact Centre & Customer Service Awards 2023
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Foundever™ in Portugal receives Great Place to Work Certification
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Foundever™ donates $6,000 USD to Libraries Without Borders as part of its annual wellness challenge for charity
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Foundever™ Wins Four Comparably Best Places to Work Awards for Q2 2023
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KMS Lighthouse and Foundever™ Enter Strategic Partnership to Deliver SaaS Enterprise Knowledge Management for Contact Centers
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Foundever™ Wins 2023 Fortress Cyber Security Award
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Foundever™ Wins Global Impact Sourcing Award Given by IAOP
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Foundever™ Named Company of the Year by Frost & Sullivan
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Foundever™ Awarded Best Global Culture and Best Marketing Teams by Comparably
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Foundever™ Named Leader in Judging Size Category on IAOP® Global Outsourcing 100® List for 17th Consecutive Year
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Cognigy and Foundever™ Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centers
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Foundever™ to Hire +100 Customer Experience Professionals within Orem, Utah area
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CX Leader Sitel Group® Accelerates Global Transformation with Rebrand to Foundever™
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Olivier Camino Assumes Role of CEO – U.S. Market at Sitel Group®
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Sitel Group®Named a Zendesk BPO of the Year Award Winner for Second Consecutive Year
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Sitel Group® Achieves HITRUST Risk-Based, 2-Year Certification to Further Mitigate Risk in Third-Party Privacy Security and Compliance
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Sitel Group® and Libraries Without Borders Continue Partnership Promoting Education and Social Impact in 2023
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Sitel Group® Named Leader in Diversity 2023 by Financial Times and Statista
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Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service
2022
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Sitel Group® to Host Live Webinar on Automation
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Sitel Group® Donates 13,000 Books for MAX Week 2022
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Sitel Group® Awarded Four Comparably Awards for Q4 2022
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Sitel Group® Partners with Genesys® to Accelerate Brands’ Digital Transformation
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Sitel Group® Releases Biennial CX Study Examining Global Consumer Expectations
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Sitel Group® receives four wins at European Contact Centre & Customer Service Awards 2022
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Sitel Group® wins CallMiner’s BPO Partner of the Year award for second consecutive year
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Sitel Group® Named Leader in 2022 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports
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Sitel Group® Recognized as a Military Friendly® Employer for Third Consecutive Year
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Sitel Group® Hosts Startup Demo Night at Web Summit 2022
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Everest Group PEAK Matrix® for CXM Names Sitel Group® a Leader in the Americas and EMEA for 2022
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ISG Research™ Issues Proprietary Briefing Detailing How Sitel Group® Empowers the Metaverse Customer Experience
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Sitel Group® and Majorel Discontinue Proposed Merger Discussions
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The European Contact Centre & Customer Service Awards Name Sitel Group® Finalists in 12 Categories for 2022
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Sitel Group® Honored as Gold Stevie® Award Winner in 2022 Stevie Awards for Great Employers
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Sitel Group® Awarded Three Comparably Awards for Q2 2022
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Sitel Group® Wins Gold Globee® Award for Innovation in Customer Service in the 2022 Sales, Marketing, Customer Success, and Operations Awards
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Sitel Group® Agrees on Key Terms to Proposed Merger with Majorel to Establish a New Global Industry Leader in CX
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Sitel Group® Earns Frost & Sullivan’s 2022 Latin American Competitive Strategy Leader Award
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Sitel Group® Honored as Bronze-Level Stevie® Award Winner in 2022 American Business Awards®
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Sitel Group® Wins Four Comparably Best Places to Work Awards
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Response Regarding the Lapsus$ Breach
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Sitel Group® Statement Regarding January 2022 Security Incident
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Sitel Group® Wins Silver Award for People-Centric Response to COVID-19 in 2022 Stevie® Awards for Sales & Customer Service
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Sitel Group® Research Reveals How C-level Decision Makers Respond to Accelerated Digital Transformation
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Sitel Group® Recognized on the IAOP® Global Outsourcing 100 List for 16th Consecutive Year
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Sitel Group® and Clarke Capital Partners Announce Partnership to Drive Growth of Clearlink
2021
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Sitel Group® Awarded 4 Honors in Company Culture Excellence by Comparably
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Sitel Group® Named as a ‘Company of the Year’ in BIG Awards for Business
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Sitel Group® Named Three-Time Winner at European Contact Centre & Customer Service Awards 2021
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Sitel Group® Named Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports
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Sitel Group® Wins Top Partner of the Year Award from CallMiner
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Sitel Group® Honored as a Top Military Friendly® Employer for 2022
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Sitel Group® Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine
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Sitel Group® Wins 2021 Most Admired Employer Brand Award
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Sitel Group® Named as Finalists Across 10 Categories in the European Contact Centre & Customer Service Awards
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Sitel Group® Completes Acquisition of Sykes Enterprises, Inc.
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Sitel® Brazil Joins Tent Partnership for Refugees, a Non-Profit Organization that Mobilizes the Global Business Community To Include Refugees
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Sitel Group® Names Laurent Delache Global Head of CX Solutions, Ray McDiarmid Global Head of CX Consulting
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Sitel Group® Named Leader in the Everest Group CXM Services PEAK Matrix® Assessment 2021
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Sitel Group® Announces Evolution of CX Technology Organization and Strategy
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Sitel Group® Wins Comparably Award for Best CEOs for Diversity
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Sitel Group® Enters Into Agreement to Acquire Sykes Enterprises, Incorporated, to Enhance Offerings and Provide More Competitive Customer Experience Solutions for a Global Market
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Sitel Group®, HFS to Host Webinar: Optimizing CX Delivery for a Digital-First World on June 23
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Sitel Group® Wins 2021 Fortress Cyber Security Award
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Sitel Group® Research Reveals Poor Customer Experience Leads to Customer Churn
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Sitel Group® Opens First hub in the Americas, a Hybrid Co-Working Center in Barranquilla, Colombia
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Financial Times Names Sitel Group® Leader in Diversity
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Sitel Group® To Open Multilingual Services Hub in Athens Greece with In-Person and At-Home Operations
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Sitel Group® Named Winner of Two European Contact Centre’s Customer Service Awards
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Sitel Group® Honored as a Top Military Friendly® Employer
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Sitel Group® to Hire 2,000 Work-At-Home Positions in India
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Sitel Group® to Provide Jobs to Displaced Venezuelans Through Impact Sourcing Partnership
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Sitel Group® Recognized on the Best of The Global Outsourcing 100 List by IAOP® for 15th Consecutive Year
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Sitel® Brazil Recognized with Great Place to Work Certification
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Sitel Group® Celebrates International Day of Education Through Support of Plan International, the Association for Childhood Education International and the World Literacy Foundation
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Harver and Sitel Group® Launch Global Partnership to Digitally Transform Recruitment and Employee Experience
2020
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Sitel Group® Wins Big at Brazil’s Most Prestigious Customer Relationship Awards
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Sitel® Colombia to Open State-of-the-Art hub, a Reimagined Contact Center Dedicated to In-Person Collaboration, Training and Development
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Sitel Group® Names Christian Sajons Managing Director for Germany, Eastern Europe, Denmark and The Netherlands
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Sitel Group® Named as Finalist in the European Contact Centre & Customer Service Awards
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Sitel Group® Launches New Global Employee Value Proposition to Support Associates to Learn, Lead & Grow
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Sitel Group® is Recognized as Leader in AI, Analytics, Automation and More in ISG’s Provider Lens™ Reports
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Sitel® North America To Hire 400 Employees on National Hiring Day October 8
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Sitel Group® to Host Its Annual EmpowerCX Conference Virtually
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Sitel Group®’s innso Technology Now Available on United Kingdom’s Digital Marketplace
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Sitel Group®, UiPath Partner to Transform Customer Experience Industry with Hyperautomation
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Sitel Group® Launches New EXP+™ to Simplify Delivery of End-to-End Customer Experience Services
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Sitel Group Partners with AI Pioneer Krisp Technologies, Inc., Broadly Deploys Krisp Noise-Cancelling Software
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Sitel Group Report Reveals Customer Experience Reigns As Brand Loyalty Driver Through the Pandemic
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Sitel Group Announces New Webinar Series: EmpowerCX NOW Spotlight Series
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Sitel Group to Hire 1,000 Licensed Insurance Agents in North America
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Sitel Group’s High-Demand Work at Home Capabilities Spark Client Growth and Launch of Global hubs
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Sitel, Intuit Partner to Create Work from Home Virtual Prosperity Hub to Drive Economic Growth in Lawton, Oklahoma
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Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation
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Sitel Group and Rulai Recognized for Excellence in Strategic Partnerships by IAOP® for Collaboration With Michelin
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Sitel Group To Hire 10,000 Work-At-Home Positions In North America
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False Coronavirus Claim Statement
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Sitel Group COVID-19 Updates Keep Clients, Media Informed
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Sitel Group’s People-Centric Response to COVID-19
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Sitel Group Names Ryan Maund Chief Product & Innovation Officer
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Sitel Group and Learning Tribes Bring Home 2 Gold, 1 Bronze 2020 Stevie® Awards
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Sitel Group Sponsors Zendesk Relate 2020
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Sitel Group Recognized on the Best of The Global Outsourcing 100 List by IAOP for 14th Consecutive Year
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Sitel Group Announces New Podcast Series EmpowerCX NOW
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Sitel Group and Learning Tribes Named Finalists In Three 2020 Stevie® Awards
2019
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U.S. Consumers Believe Customer Support Calls Put Them At Risk for Fraud
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CallMiner’s LISTEN 2019 Awards Highlight Speech Analytics Innovation and Success
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Sitel Group Keynotes, Sponsors CallMiner’s LISTEN 2019 Event for Second Consecutive Year
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Sitel Group Wins Frost & Sullivan Customer Contact West CC Award Second Consecutive Year
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Sitel Group to Hire 300+ for Fishers Customer Experience Center
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Sitel Group to Open Customer Experience Operations in Greece in 2020
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Sitel Group Further Invests in Employee Experience with the Launch of Sitel MAX
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Improvements in Agent Performance and Customer Insights Drive Expanded Partnership Between CallMiner and Sitel Group
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Sitel to Hire 1,500 Associates in North America During Annual National Hiring Week
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Sitel To Open New Flagship Contact Center In Greater Indianapolis To Support Client Growth
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Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year
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Sitel Group First To Deploy Krisp Noise Cancellation Application For Call Centers With End Customers
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ISG Recognizes Sitel Group as Leader in Global Contact Center and Customer Experience Services
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Sitel Group Selected as Finalist for BPO of the Year
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Sitel Group’s Future of Work Report: the Employee Experience Affects the Customer Experience
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Sitel Group Wins 2019 NICE inContact CX Excellence Award for Best Cloud Implementation
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Sitel Group Announces New U.S. Leaders for Learning Tribes and TSC
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Sitel Group Names Jim Flynn Global Chief Human Resources Officer
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Sitel Group Takes Home Gold and Three Bronze Awards in 2019 Stevie® Awards for Sales & Customer Service
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Sitel Group Recognized on IAOP Best of The Global Outsourcing 100®
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Sitel Group Appoints Mike Small CEO – Americas
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Sitel Group Named As Finalist In Two 2019 Stevie® Awards For Sales & Customer Service Categories
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Sitel Group Names Martin Wilkinson-Brown Chief Marketing Officer
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Experience This! With Sitel Group
2018
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Sitel Group Enters New Financial Chapter with Completion of Credit Refinancing
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Sitel Group Report Reveals Brand Loyalty Is Only as Good as Your Last Customer Experience
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Sitel Group Forecasts Record Customer Support Increase During 2018 Holiday Shopping Season
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Sitel Group Participates In, Sponsors CallMiner’s LISTEN 2018
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Sitel Group Wins Frost & Sullivan Customer Contact West CC Award
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Sitel Group Plans to Hire 3,500 Positions as Part of Its Annual National Hiring Day
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Sitel Group awarded with the CRC Oro to the Best Outsourcer 2018 in Spain
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Sitel Group Partners with NICE inContact for Premier Omnichannel Cloud Platform
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Sitel Group Launches Customer Experience Operations in China
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Learning Tribes Wins Three Esteemed Brandon Hall Excellency Awards
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Sitel wins Implementation Award for CallMiner Technology
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Sitel Group Expands FinTech, Manufacturing and Hi-Tech Vertical Expertise with Hiring of Two Vice Presidents
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Timothy Miller Receives Honorable Mention at IQPC’s 19th Annual Contact Center Week Conference in Las Vegas
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Everest Group Names Sitel Group as a Leader for 6th consecutive year
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Sitel Group Appoints Leading Facebook Artificial Intelligence Research Engineer Alexandre Lebrun to Board of Directors
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Improving Customer Experiences Through Speech Recognition – Sitel Group Partners with CallMiner
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Preparing Your Employees for an Automated Future
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Sitel Group Recognized by IAOP 2018 Global Outsourcing 100 List for Sustained Excellence
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What If Artificial Intelligence Could Make Us More Human?
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Sitel Group Recognized on IAOP 2018 Global Outsourcing 100 List for 12th Consecutive Year
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Sitel Group Names Philippe Riveron Chief Ventures Officer
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Sitel Brazil Change of Management
2017
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Sitel Group Partners with Fonolo to Improve Customer Experience
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Sitel Group Partners with BRIDGEi2i Analytics Solutions & Qlik
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Sitel Group Partners with Dial-Once
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Sitel Group creates 1,000 new jobs
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Sitel Group Recognized at 8th Annual Call Center Week Conference
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Sitel Group Recognized as Leader on the 2017 Global Outsourcing 100
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Sitel Group Has Been Awarded a Contract to Deliver the UK Visa International and Domestic Customer Service Operations
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2017 F8 Conference: Sitel Group Deploys Workplace by Facebook
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Sitel Group Eyes 800 New Jobs in Region 1, Opens 13th Site – its 4th in Baguio
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Sitel: a Successful Combination, One Year After Acquisition
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Christian Sajons Appointed as Managing Director of Sitel Group GmbH
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Sitel Group Named to IAOP 2017 Global Outsourcing 100 List for 11th Consecutive Year
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