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2026
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Foundever Appoints Pierre Barrial as Chief Executive Officer to Lead Next Phase of Sustainable Growth and CX Transformation for the World’s Leading Brands
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Foundever® Named a Leader in Everest Group’s 2026 CXM Services PEAK Matrix® Assessment – Americas
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Foundever Successfully Closes a Holistic Recapitalization, Reducing its Debt by Nearly $900 Million and Strengthening its Financial Position for Long-Term Growth
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Foundever® honored as an Inspiring Workplace in the Top 15 for Asia and Top 5 for LATAM
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HITRUST-Certified OneTeam Application Renamed to “OneTeam d/b/a EverTeam”
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Foundever® Recognized as a 2026 Top 30 Europe Inspiring Workplaces for Third Consecutive Year
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Foundever® Appoints Eppie Titong III as APAC COO to Strengthen Delivery Performance and Regional Operations
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Foundever® Named First Place in Best Workplaces™ for Women Hellas 2026
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Foundever® Appoints Siva Voolapalli as New General Manager & Country Head for India to Drive Strategic Growth and Innovation
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Foundever® Named a 2026 Best Places to Work Award Winner by the Business Intelligence Group for Third Consecutive Year
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Foundever® Wins Best Company Outlook, Best Company for Women & Best Company for Diversity from Comparably
2025
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Foundever® Named Global Leader in the Everest Group 2025 Customer Experience Management (CXM) PEAK Matrix®
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Foundever® Wins Seven Awards at the 2025 European Contact Centre & Customer Service Awards
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Foundever® to Spotlight AI-Powered Customer Experience at Web Summit 2025
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Foundever and Iberia awarded the 2025 Excellence in Claims Management Award
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Foundever® Opens First Offshore CX Hub in Upper Egypt with New Luxor Contact Center
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Foundever® Group CEO & Founder Laurent Uberti Appoints Chris Halbard as Foundever CEO with New Leadership Structure to Accelerate Global Transformation
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Ualett Celebrates 7th Anniversary with Major Hiring Push and Expansion
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The European Contact Centre & Customer Service Awards Name Foundever® 24-time Finalists for 2025
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Foundever® Wins Silver Stevie® Award in 2025 International Business Awards®
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Foundever® Shortlisted for Best Use of AI in CX at the 2025 North American Customer Centricity Awards
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Foundever® Wins 2025 Sustainability Award for Sustainability Squad Program
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Foundever® Honored as Silver Stevie® Award Winner in 2025 Stevie® Awards for Great Employers
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Foundever® Secures SBTi Approval & Validation for Ambitious Near-term Climate Targets by 2033
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Foundever® Named a Leader in NelsonHall 2025 Conversational Commerce NEAT Evaluation
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Foundever® Named a Top 15 Sourcing Standout by ISG
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Foundever® Secures ‘Best Company Career Growth’ for Third Consecutive Year in Comparably’s Best Place to Work Awards 2025
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Foundever® and Cognigy Strengthen Strategic Partnership to Deliver Scalable Agentic AI Solutions Across the Globe
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Foundever® Named Top 10 Inspiring Workplaces for Asia 2025
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Foundever® Wins 2025 Fortress Cybersecurity Award for Leading Cybersecurity Organization
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Foundever® Sponsors CCW Las Vegas 2025 and Named Three-Time Finalist in CCW Excellence Awards Ahead of Event
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Foundever® Named Top 25 Europe Inspiring Workplaces for 2025
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Foundever® Recognized for Exceptional Customer Experience in the 2025 Excellence in Customer Service Awards
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Foundever® Welcomes Kim Smouter as Managing Director of Foundever.org, Driving the #CXforGood Movement
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Foundever® Appoints Claire Calméjane General Manager for French Market
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Foundever® Earns Prestigious Recognition as a 2025 Best Place to Work for Second Consecutive Year
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Foundever® Wins Best Company for Women & Best Company for Diversity from Comparably
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Foundever® in India Awarded Great Place To Work® Certification for Third Consecutive Year
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Foundever® Reinforces Leadership in AI with AI Lab in Barcelona
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Foundever® to Participate in GITEX Africa 2025 to Redefine Customer Experience Across the Continent
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Foundever® Honored on The Global Outsourcing 100® List by IAOP® for 19th Consecutive Year
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Foundever® Names Chris Halbard CEO – EMEA Market
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Foundever® Recognized in ISG Star of Excellence™ Briefing Notes for Success in Contact Center Services, Cost Savings and Operational Efficiency
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Ana Moran Named Chief People Officer – U.S. Market at Foundever®
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Foundever® Expands Offshoring Operations in Egypt, Adding 5,000 Jobs and Opening a New Contact Center in Luxor
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Foundever® Names Mike Corrigan COO – Americas
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Foundever® Obtains Prestigious Great Place To Work® Certification in Morocco
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Kalin Kunev Named General Manager for Foundever® in Germany & Turkiye
2024
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Foundever® Announces Collaboration with M47 Labs to Enhance AI-Driven Customer Experience Solutions
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Foundever® Wins 2024 CX Innovation Award for Conversational and Generative AI
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Foundever® in Spain Certified as Great Place To Work®
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Foundever® Wins Seven Awards at the 2024 European Contact Centre & Customer Service Awards
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Foundever® in the Philippines Wins Prestigious Great Place To Work® Certification: The Why’s and How’s of a Great Workplace
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Foundever.org Expands #CXforGood Movement with New York City Collaboration, Bringing Education and Employment Opportunities to Underserved Youth
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Foundever® To Present AI-Driven Customer Experience Insights at Web Summit 2024
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Celebrating Female Excellence: Kellie Smith Recognised with Prestigious Honor at Women in IT Summit & Awards Series 2024
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Foundever® Receives 2024 Generative AI Expo Product of the Year Award
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Foundever® Named Top Global Leader in 2024 ISG Provider Lens™ Contact Center – CX Services Global Report for Intelligent Agent Experience and Intelligent CX and Global Leader in Digital Operations
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Foundever® Further Invests in AI Strategy with New Senior Hire; Provides Update on Strong Progress with AI Transformation
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Everest Group Recognizes Foundever® in 2024 PEAK Matrix for Americas
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Foundever® Among 2024 Global Top 100 Inspiring Workplaces
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Foundever® Recognized by Frost & Sullivan for AI-Driven Excellence in Customer Experience Management as ‘Company of the Year’ in Europe
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Daren Gonzalez joins Foundever® as Chief Sales Officer – U.S. Market
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Foundever® Wins Comparably’s Best Work-Life Balance Award for Second Year in a Row
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Foundever® & Everest Group Highlight South Africa’s Leading Role in Customer Experience
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ISG Names Benedita Miranda of Foundever® a Women’s Advocate Gold Winner in ISG Women in Digital Awards 2024
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ISG Names 6 Foundever® Luminaries in ISG Women in Digital Awards 2024
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The European Contact Centre & Customer Service Awards Name Foundever® 25-time Finalists Across 17 Categories for 2024
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Foundever® Wins Gold Stevie® Award In 2024 Stevie® Awards for Great Employers
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Foundever® Named Great Place To Work in Egypt, Greece & Portugal for 2024
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Foundever® Elevates the Customer Experience and Increases Operational Efficiency with C1 OnGuard
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Foundever® Wins CallMiner 2024 Partner of the Year Award
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Foundever® Celebrates Gold and Bronze Wins at 2024 Smart Customer Awards
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Foundever® & Women in CX Debate Audacious Leadership in Stockholm
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Foundever® Officially Launches Private Operating Foundation Foundever.org and #CXforGood Movement
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Foundever® Named 2-time Winner in Comparably’s Best Place to Work Awards 2024
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Foundever® Announces the Opening of a New Hub in Egypt
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Foundever® Wins 2024 Fortress Cybersecurity Threat Detection Award
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Foundever® Wins 2024 Inspiring Workplaces in Europe Award
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Foundever® Wins the Human Rights Award at the HP Sustainable Impact Awards 2024
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Foundever® and L’Oréal China Secure Quadruple Win in the Asia-Pacific Stevie® Awards for HR Innovation and Collaboration
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Foundever® Announces Opening of New Location in South Africa in Cape Town, Pledging to Bring 3,800 Jobs to Region by 2026
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Foundever® is Platinum Sponsor of London Fintech Week 2024
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Women in CX Partners with Foundever® to Host Event in Stockholm
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Foundever® to Launch Multilingual Hub in Malaysia in 2024
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Foundever® Announces Organizational Promotions and Expanded Roles to Continue Evolution of CX Transformation, Innovation and Technology
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Foundever® Achieves HITRUST Essentials, 1-year e1 Certification Demonstrating Foundational Cybersecurity
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Foundever® Secures Triple Win in Comparably’s Best Places to Work Awards 2024
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Foundever® Earns Prestigious Recognition as a 2024 Best Place to Work
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Foundever® Recognized as a Global Outsourcing 100® Company by IAOP® for 18th Consecutive Year
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Foundever® Names Michelle Parks CEO of U.S. Market
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Maria Harju Takes on Expanded Role as EVP, Enterprise Operating Standards & Global Clients at Foundever®
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Foundever® Wins Two 2024 BIG Innovation Awards
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Foundever Earns 2024 Military Spouse Friendly® Employer Designation
2023
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Foundever® Wins 4 Comparably 2023 Best Places to Work Awards for Three Years Running
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Foundever® and CallMiner Earn 2023 IAOP® 2023 Excellence In Strategic Partnerships Recognition
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Foundever® Wins 6 Awards at the European Contact Centre & Customer Service Awards 2023
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Foundever® Earns 2024 Military Friendly® Employer Designation
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Foundever® and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training
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Mariana Diniz of Foundever Wins Gold in ISG’s 2023 Women in Digital Awards
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Celebrating Female Excellence: Michelle Parks Recognized with Prestigious Honor at 2023 TITAN Women In Business Awards
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Everest Group Names Foundever® a Leader in Customer Experience Management (CXM) PEAK Matrix® Assessment 2023
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Foundever® Selected as Finalist in the International Customer Experience Awards 2023
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Foundever® Named Leader in 2023 ISG Provider Lens™ Customer Experience Services Quadrant Reports
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Foundever® Wins Comparably Best Company Work-Life Balance Award
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Foundever® Wins 2023 Silver Stevie® Award for Great Employers
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Foundever® Names Jag Dhanji Chief People Officer
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Foundever® Names Guillaume Laporte Chief AI Officer
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Foundever® named a 10-time Finalist in the European Contact Centre & Customer Service Awards 2023
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Foundever® in Portugal receives Great Place to Work Certification
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Foundever® donates $6,000 USD to Libraries Without Borders as part of its annual wellness challenge for charity
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Foundever® Wins Four Comparably Best Places to Work Awards for Q2 2023
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KMS Lighthouse and Foundever® Enter Strategic Partnership to Deliver SaaS Enterprise Knowledge Management for Contact Centers
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Foundever® Wins 2023 Fortress Cyber Security Award
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Foundever® Wins Global Impact Sourcing Award Given by IAOP
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Foundever® Named Company of the Year by Frost & Sullivan
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Foundever® Awarded Best Global Culture and Best Marketing Teams by Comparably
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Foundever® Named Leader in Judging Size Category on IAOP® Global Outsourcing 100® List for 17th Consecutive Year
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Cognigy and Foundever® Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centers
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Foundever® to Hire +100 Customer Experience Professionals within Orem, Utah area
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CX Leader Sitel Group® Accelerates Global Transformation with Rebrand to Foundever®
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Olivier Camino Assumes Role of CEO – U.S. Market at Sitel Group®
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Sitel Group®Named a Zendesk BPO of the Year Award Winner for Second Consecutive Year
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Sitel Group® Achieves HITRUST Risk-Based, 2-Year Certification to Further Mitigate Risk in Third-Party Privacy Security and Compliance
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Sitel Group® and Libraries Without Borders Continue Partnership Promoting Education and Social Impact in 2023
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Sitel Group® Named Leader in Diversity 2023 by Financial Times and Statista
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Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service
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