LISBON – November 10, 2025 – Foundever®, the next-generation service leader reinventing customer experience (CX), announced today that it will join thousands of innovators, investors and world leaders for the second consecutive year at Web Summit 2025, held November 10–13 in Lisbon. During the event, Foundever will showcase how intelligent automation and human empathy combine to deliver speed, expertise and scale – reinventing customer experience and transforming every interaction into a moment that builds trust and deepens brand loyalty.
Guillaume Laporte, Chief Digital & AI Officer at Foundever, will speak on the Corporate Innovation Stage on the “AI and the Customer Experience” panel. Guillaume will explore how Foundever is integrating AI into customer journeys, not as isolated tools, but as part of an integrated technology ecosystem that blends technology with human expertise to drive better outcomes. He will be joined by Kamel Oudi, CMO of Plaud AI.
Attendees can experience the company’s AI innovations firsthand at its booth, where members of the Foundever AI team will demo solutions including real-time agent assist, multilingual voice translation and automated coaching tools – each designed to help brands keep their promises through smarter, faster, and more human-centered interactions. Additionally, on November 12 at 1 p.m., Foundever will host a networking reception for 150 guests, featuring live demonstrations and conversations around the future of the AI-powered customer experience sector.
“AI is no longer a future concept; it’s a present-day catalyst for change in customer experience,” said Guillaume Laporte, Chief Digital & AI Officer at Foundever. “At Foundever, we believe that brands are built in the moments that matter. This is why we’re not just deploying tools; we’re building intelligent systems that empower agents, personalize interactions and deliver smarter, faster and more human outcomes that matter to customers. Our focus is on being a strategic partner bringing next-generation customer-centric digital services to industry, investing in AI and technology to meet evolving customer needs, and leading the conversation on what’s next in AI-powered customer experience solutions.”
Learn more about Foundever at foundever.com.
About Foundever®
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Discover more at foundever.com and connect with us on LinkedIn, Facebook, YouTube and Instagram.