CX case studies
Explore our collection of CX case studies across various industries. Discover how Foundever partners with businesses to enhance customer satisfaction, drive loyalty and achieve remarkable results.
They came looking for cost savings. They found something better.
When one of America’s most iconic media brands needed to protect subscriber loyalty and increase retention, they turned to Foundever®. Here’s what happened.
U.K. utilities leader cuts customer effort by 78% through unified data and analytics
Specialty insurer reduces AHT by 15% in just 30 days with AI augmented agents
U.K. charity accelerates its CX transformation through a seamless talent transition
Global luxury coffee brand boosts customer satisfaction and sales in the Canadian market
Discover how a blend of high-touch service and effective sales strategies helped this coffee brand achieve major gains.
Major energy provider unlocks $3.7M savings through unified QA strategy with Foundever®
Global audio brand transforms CX and cuts costs with a multilingual hub strategy
World-class photography brand builds picture-perfect multilingual CX
Leading U.S. property insurer achieves 40% CAT surge cost reduction with a model built to activate in 24 hours
Foundever built a Rapid Response surge model from within the existing operation, turning a structural problem into a designed capability.
German mobility payments provider drives 26-point CSAT surge with real-time customer insights
One of the largest U.K. telecoms providers drives sales and retention success during a cost-of-living crisis
Top 10 U.S. insurer accelerates agent proficiency and achieves a 28% AHT reduction with AI-driven training
How did a global consumer electronics giant blend AI with human talent to deliver round-the-clock multilingual tech support?
Foundever® proposed consolidating current European CX delivery for all related lines of business within a single multilingual hub in Egypt.
How did a leading global healthcare brand achieve a 13-point jump in NPS in just 60 days?
Leading fintech brand streamlines operations while reducing cost to serve by 30%
How did an automotive leader bridge the digital divide with AI voicebots without sacrificing service?
Global car rental company uses employee retention to fuel CX-driven revenues
Discover how Foundever helped the client build a retention plan using insights from absence tracking, SWOT groups, and team roundtables.
Major telecoms provider more than doubles sales conversion
Luxury EV brand uses CX to accelerate sales
A leading retailer achieves over $10 million in savings
Bouygues telecom achieves 15% success rate in cold calling
How do you improve the success rate and do so in a new regulatory environment that limits how and when an organization can call a person without their consent?
Fintech accelerates agent training speed and puts the brakes on attrition
Global food brand boosts employee experience and delivers CX in 80 languages
A hospitality innovator uses multilingual hubs to achieve an outstanding NPS and cut employee attrition
Banking disruptor excels in risk management and compliance
Foundever focused on optimizing processes and leveraging technology to maintain service quality.