CX case studies
Explore our collection of CX case studies across various industries. Discover how Foundever partners with businesses to enhance customer satisfaction, drive loyalty and achieve remarkable results.
They came looking for cost savings. They found something better.
When one of America’s most iconic media brands needed to protect subscriber loyalty and increase retention, they turned to Foundever®. Here’s what happened.
Global luxury coffee brand boosts customer satisfaction and sales in the Canadian market
Major energy provider unlocks $3.7M savings through unified QA strategy with Foundever®
Global audio brand transforms CX and cuts costs with a multilingual hub strategy
World-class photography brand builds picture-perfect multilingual CX
Find out how Foundever built a multilingual team based in Portugal to service 12 of the client’s key European markets.
German mobility payments provider drives 26-point CSAT surge with real-time customer insights
One of the largest U.K. telecoms providers drives sales and retention success during a cost-of-living crisis
How did a global consumer electronics giant blend AI with human talent to deliver round-the-clock multilingual tech support?
How did a leading global healthcare brand achieve a 13-point jump in NPS in just 60 days?
Using text, speech and interaction analytics to monitor conversations across channels, we pinpointed nine critical agent behaviors directly linked to higher CSAT and NPS scores.
Global car rental company uses employee retention to fuel CX-driven revenues
Leading fintech brand streamlines operations while reducing cost to serve by 30%
How did an automotive leader bridge the digital divide with AI voicebots without sacrificing service?
Major telecoms provider more than doubles sales conversion
Discover how Foundever used a consultative, needs-based sales strategy backed by technical expertise and customer insights.
Luxury EV brand uses CX to accelerate sales
A leading retailer achieves over $10 million in savings
Bouygues telecom achieves 15% success rate in cold calling
Fintech accelerates agent training speed and puts the brakes on attrition
Within six weeks, our team developed a solution called the Early Bird approach.