CX case studies

Explore our collection of CX case studies across various industries. Discover how Foundever partners with businesses to enhance customer satisfaction, drive loyalty and achieve remarkable results.

How Ualett found a CX partner worth trusting

Ualett has established the trust of thousands of gig workers that traditional banks overlook. As they grow, they need a customer experience partner who can protect that trust, keep building on it and provide their customers the quick, efficient, empathetic service they need. Here’s how they found the right fit.

Banking & financial services

How Ualett chose a partner to deliver excellent CX and protect the trust built with the gig economy

See how Ualett found a CX partner that could grow with its gig worker community and keep every conversation personal.

Telecoms

How switching to an outcome-based model doubled sales conversion rates for a Canadian telecoms provider

Find out how Foundever and a key client built a trust-based RGU model that turned shared investment into real, measurable sales outcomes.

Telecoms

Broadband provider grows voice and chat NPS by up to 54% while cutting handle time by 17% through data-led process improvements

Find out how Foundever turned data into a targeted improvement roadmap.

Banking & financial services

Solar financing provider slashes handle time and escalations through AI-augmented voice support

Find out how Foundever adopted a communication enhancement approach centered on deploying Sanas accent neutralization.

Telecoms

U.S. telecoms provider surpasses its customer retention targets in just five months

Find out how Foundever designed a retention operation from the ground up — combining smart hiring, tailored playbooks, and disciplined coaching.

Media, entertainment & gaming

How Tribune Publishing increased subscriber retention by 8 points

How do you grow reader loyalty in a shrinking market? Tribune Publishing found the answer — and gained 8 retention points to prove it.

Insurance

Top 5 U.S. P&C carrier turns frustrated customers into strongest advocates

See how Foundever proactively brought a solution that converted the carrier’s most frustrated policyholders into loyal customers.

Insurance

Top 5 U.S. group benefits insurer turns chatbot breakdowns into continuous digital improvement

Discover how Foundever embedded a process-improvement capability into daily operations to turn self-service breakdowns into structured product feedback.

Utilities

U.K. utilities leader cuts customer effort by 78% through unified data and analytics

Foundever built a unified data model from omnichannel, CRM and telephony data to deliver full customer journey visibility and targeted improvements.