CX case studies
Explore our collection of CX case studies across various industries. Discover how Foundever partners with businesses to enhance customer satisfaction, drive loyalty and achieve remarkable results.
World-class photography brand builds picture-perfect multilingual CX
Find out how Foundever built a multilingual team based in Portugal to service 12 of the client’s key European markets.
How did a global consumer electronics giant blend AI with human talent to deliver round-the-clock multilingual tech support?
Global car rental company uses employee retention to fuel CX-driven revenues
Leading fintech brand streamlines operations while reducing cost to serve by 30%
How did a leading global healthcare brand achieve a 13-point jump in NPS in just 60 days?
Using text, speech and interaction analytics to monitor conversations across channels, we pinpointed nine critical agent behaviors directly linked to higher CSAT and NPS scores.
How did an automotive leader bridge the digital divide with AI voicebots without sacrificing service?
Major telecoms provider more than doubles sales conversion
Luxury EV brand uses CX to accelerate sales
Fintech accelerates agent training speed and puts the brakes on attrition
Within six weeks, our team developed a solution called the Early Bird approach.
Global food brand boosts employee experience and delivers CX in 80 languages
To ensure brand-specific communication in technology-driven CX, we implemented a real-time machine translation platform for the client.