CX case studies
Explore our collection of CX case studies across various industries. Discover how Foundever partners with businesses to enhance customer satisfaction, drive loyalty and achieve remarkable results.
Global audio brand transforms CX and cuts costs with a multilingual hub strategy
Find out how Foundever transitioned operations into a single multilingual hub, powered by strong governance & cross-functional leadership.
World-class photography brand builds picture-perfect multilingual CX
German mobility payments provider drives 26-point CSAT surge with real-time customer insights
One of the largest U.K. telecoms providers drives sales and retention success during a cost-of-living crisis
How did a global consumer electronics giant blend AI with human talent to deliver round-the-clock multilingual tech support?
Foundever® proposed consolidating current European CX delivery for all related lines of business within a single multilingual hub in Egypt.
How did a leading global healthcare brand achieve a 13-point jump in NPS in just 60 days?
Global car rental company uses employee retention to fuel CX-driven revenues
Leading fintech brand streamlines operations while reducing cost to serve by 30%
How did an automotive leader bridge the digital divide with AI voicebots without sacrificing service?
We decided to focus on voicebot technology and proposed a three-year, multi-stage project with clear objectives.
Major telecoms provider more than doubles sales conversion
Luxury EV brand uses CX to accelerate sales
A leading retailer achieves over $10 million in savings
Bouygues telecom achieves 15% success rate in cold calling
How do you improve the success rate and do so in a new regulatory environment that limits how and when an organization can call a person without their consent?
Fintech accelerates agent training speed and puts the brakes on attrition
Banking disruptor excels in risk management and compliance
Global food brand boosts employee experience and delivers CX in 80 languages
A hospitality innovator uses multilingual hubs to achieve an outstanding NPS and cut employee attrition
Our comprehensive solution utilized strategically located multilingual support hubs for seamless and personalized user experiences across diverse regions.