Get ready for the future of CX with generative AI contact center solutions
How does generative AI for customer service benefit your CX strategy?
Generative AI offers significant benefits for customer service with its 24/7 availability, scalability and rapid issue resolution. It ensures prompt responses to inquiries, adjusts seamlessly to varying volumes without extra staffing and maintains service quality during peak demand.
By swiftly analyzing data, GenAI identifies customer needs and provides solutions efficiently, automating tasks to reduce costs while upholding service quality. Additionally, it enhances human agents’ productivity with real-time support and insights.
How we help
As a recognized global leader in CX, we’re helping brands build CX solutions that realize the opportunities offered by generative AI. We integrate the best of both technology and people to deliver effective and remarkable customer experiences.
When it comes to your next digital transformation, the most successful solution needs to be fully woven into your CX strategy across use cases — connecting digital tools and operational processes with conversational design and human talent.
Automate CX conversations
Facilitate more engaging and empathetic customer conversations via automation with GenAI and ensure scalable 24/7 customer support and quicker query resolutions.
Assist and augment human agents
Provide real-time information and suggestions during customer interactions with GenAI assistants and support agents in delivering improved accuracy and enhanced customer experiences.
Improve team productivity
Empower teams with GenAI tools to take care of routine and repetitive tasks and help them to concentrate on the most valuable aspects of customer support, improving overall productivity and effectiveness.
Enhance data insights and customer journeys
Collect and analyze customer interaction data more effectively with GenAI, gaining invaluable insights to refine and personalize customer journeys for better engagement and satisfaction.
Accelerate coaching and training
Quickly identify coaching needs and generate customized automated development and training plans for each agent, based on tenure, trend analysis and KPI performance.
Scale multilingual support
Automate up to 4,000 languages and dialects with the latest generative AI models available open source or through enterprise APIs across any channel.
“In the realm of customer experience, Foundever has distinguished itself with well-defined end-to-end CX capabilities. Foundever’s robust suite of AI and analytics solutions and their proficiency in leveraging them have redefined the customer experience, delivering tangible outcomes to clients. In Intelligent CX (AI & Analytics), Foundever has conquered this space with its highly differentiated offerings, but more importantly, because of its proven expertise provided at scale.”
Namratha Dharshan
Chief Business Leader and Principal Analyst, ISG ISG Provider Lens™ 2023 Customer Experience Services
How does GenAI integrate with your CX?
While every solution is tailored to the unique needs of the customer journey, generative AI for customer service offers two key approaches: the copilot model where humans and GenAI work hand-in-hand, and a fully automated AI model where minimal human supervision is required.
Copilot GenAI model
In this model, your CX team is equipped with GenAI tools that enhance productivity, accuracy and overall performance. These tools offer proactive insights and recommendations, automate repetitive tasks and simplify interactions across various platforms. Generative AI extends the effectiveness and capacity of human agents, empowering them to deliver exceptional customer service.
Augmenting and assisting agents with insights and suggestions
Automating repetitive tasks
Focusing human conversation where it matters most
Fully automated AI model
The fully automated AI model delivers scalable conversational support with minimal human supervision, ensuring consistency and continuous improvement.
AI completes the tasks of an agent — either partially or fully automating the conversation.
Human agents become AI supervisors and trainers ensuring consistency and continuous improvement.
GenAI for customer service integrates seamlessly into existing AI ecosystems
We bring together our proprietary tech with the best-in-class tools in the market to deliver AI solutions that really make a difference.
Automate CX conversations
Assist and augment human agents
Improve team productivity
Enhance data insights and customer journeys
Accelerate coaching and training
Scale multilingual support
