Customer experience in the telecoms industry
Customer perceptions of your industry are finally changing — for the better. You’re no longer seen as a digital utility, but this change of perception also means your brand needs to evolve. You should deliver more innovative products and services that reflect customer needs as well as a CX that reflects expectations.
Create a digital-first CX strategy empowered by the human touch
of consumers think telecoms is a CX innovator
would share data with you in return for a personalized service
think telecoms delivers a good digital CX
would pay more for a superior CX
Use CX to capitalize on the need for connectivity
Deliver CX with certainty, in uncertain times
Internet connectivity is a consumer expectation. But that doesn’t mean you can take your customers for granted. Fail to deliver and they’ll take their business to a competitor that can help.
Because CX is more than issue resolution. It’s understanding each customer need and taking proactive steps to serve. With Foundever™ you can elevate your CX and build your customer base, even in uncertain economic times.
telecom brands supported
agents supporting telecom customers
customer experiences delivered daily