Multilingual customer support

Speak your customers’ language

Building loyalty through cultural affinity

For global brands, being closer to customers – with true cultural affinity – is key to long-term loyalty. Ensure your CX strategy scales with your global growth in new markets, without the limitations of traditional in-country operating models.

+60

languages supported

+25

multilingual hub locations across the globe

+15K

multilingual associates in our team

+30%

reduction in costs versus in-country support

“Catering to a broad geographic landscape across the EMEA region, with experience in multiple verticals, and supported by a large multi-lingual workforce has helped position Sitel Group as a Leader and a Star Performer on Everest Group’s Customer Experience Management (CXM) in EMEA – PEAK Matrix® Assessment 2022.”

Shirley Hung

Partner, Everest Group

How it works

Cost efficiency

Powered by our proven expertise in attracting, developing and retaining the best native talent, our multilingual customer support hubs deliver lower-cost, higher-quality solutions for consolidating your global customer experience (CX) strategy.

Culturally aligned talent

Attracting native and highly fluent (C2) talents to our team via both in-country and local hiring ensures that every conversation creates a quality connection that builds loyalty and value with your customers.

Centralized support

Bring your diverse language needs into a unified model, supported by global experts and dedicated multilingual operations teams aligned to your business goals.

Simplified & consistent

Delivering significant cost savings, opting for a multilingual customer support solution simplifies everything from vendor management to IT investment. You will provide the same, consistent service levels – no matter how your customers reach out and regardless of the language they speak.

Why Foundever™

Be where your customers need you via access to diverse CX talent on a global scale. Connecting your CX strategy to diverse language support to build CX solutions that can adapt as you grow.

Multilingual hubs on a global scale

+25 multilingual hubs able to support multiple languages at volume, strategically located across our global footprint in diverse locations including Brazil, Bulgaria, China, Cyprus, Egypt, Greece, Hungary, Nordic countries, Poland, Portugal, Romania, Serbia, Spain and the United Kingdom.

Multilingual analytics expertise

Building quality frameworks for multilingual teams can often be challenging and labor intensive. Enable more effective quality and coaching processes via automated interaction analytics at an enterprise-level, available in more than 20 languages.

Employee engagement designed for multilingual teams

Our global associate engagement platform, EverConnect, leverages machine translation to ensure all communications, updates and resources are immediately available in 46 languages.

Book a meeting with our experts

Insights

A Foundever multilingual associate smiles for a photo; considerations for your contact center recruitment and multilingual talent training strategies
Blog
Great employees are key to success when it comes to providing customer support in multiple…
Whitepaper
A guide to consolidation, consistency, cost efficiency and scalability.
Report
To make sure your CX is up to the biggest tests of 2024, it’s time…