Awards & recognition
25-time Finalist in the European Contact Centre & Customer Service Awards 2024
Foundever was named a finalist 25 times across 17 categories in the European Contact Centre & Customer Service Awards (ECCCSAs) 2024: • Greatest Impact of Artificial Intelligence (AI):Foundever & Naturgy RPA and production time reduction, Foundever & Volkswagen voicebot, Foundever & Kellogg’s machine translation, Foundever & Zenarate AI onboarding solution • Most Effective Sales Approach: Foundever & Virgin Mobile • Best Supporting Team: Foundever UK Learning & Development team, Foundever Continuous Improvement centre of excellence (Multilingual region) • Best BPO Partnership: Foundever & OVO, Foundever & Heathrow Airport, Foundever & John Lewis & Waitrose • Most Effective Improvement Initiative: Foundever Greece & Expedia Group • Most Effective Learning & Development Programme: Foundever UK, Foundever Serbia • Greatest Environment, Social and Governance (ESG) Impact: Foundever Portugal • Best Customer Centric Culture: Foundever UK, Swansea MAX team • Best Employee Experience: Foundever UK Employee Experience • Best Use of Data & Insights: Foundever Europe • Best Customer Experience Redesign: Foundever & Jaguar Land Rover • Best Innovation in Customer Service: Foundever & beauty brand social care • Best Multilingual Customer Service: Foundever & multinational medical devices and health care company • Best Approach to Supporting Vulnerable Customers: Foundever & multinational medical devices and health care company • Best Customer Service Team: Foundever & Assurant • Outsourced Contact Centre of the Year: Foundever UK • Best Customer Service into Europe: Foundever South Africa • Best Pan-European Contact Centre Operation: Foundever & multinational medical devices and health care company
Gold – Employer of the Year – Business & Professional Services
Foundever was named the winner of a Gold Stevie® Award in the Employer of the Year category for Business & Professional Services in the ninth annual Stevie Awards for Great Employers. The Stevie Awards for Great Employers recognize the world’s best employers and the human resources professionals, teams, achievements and HR-related products and suppliers who help to create and drive great places to work. More than 100 professionals worldwide participated in the judging process to select this year’s honorees. Winners in the Employer of the Year categories were determined by a unique blending of the ratings of the professional judges and more than 34,000 public votes.
Egypt – Great Place To Work®
Foundever has been awarded Great Place To Work Certification in Egypt, Greece and Portugal, which recognises companies that promote a better work environment and organizational culture. This certification considers the opinion of employees who, through The Great Place To Work Trust Model™ model, respond to a confidential and anonymous survey. Egypt, Greece and Portugal join Brazil and India who have achieved this recognition for four and two consecutive years, respectively.
Greece – Great Place To Work®
Foundever has been awarded Great Place To Work Certification in Egypt, Greece and Portugal, which recognises companies that promote a better work environment and organizational culture. This certification considers the opinion of employees who, through The Great Place To Work Trust Model™ model, respond to a confidential and anonymous survey. Egypt, Greece and Portugal join Brazil and India who have achieved this recognition for four and two consecutive years, respectively.
Portugal – Great Place to Work®
Foundever has been awarded Great Place To Work Certification in Egypt, Greece and Portugal, which recognises companies that promote a better work environment and organizational culture. This certification considers the opinion of employees who, through The Great Place To Work Trust Model™ model, respond to a confidential and anonymous survey. Egypt, Greece and Portugal join Brazil and India who have achieved this recognition for four and two consecutive years, respectively. Portugal has been awarded for a second consecutive year.
#6 | | Everest Group BPS Top 50™
The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). First released in 2015, Everest Group publishes this list every year. Foundever was ranked #6 in 2024.
Best Employer Brand 2024
Foundever was awarded the Philippines’ Best Employer Brand 2024 at The Philippines’ Leadership Awards 2024 presented by the AdvantageClub.ai and the World Human Resource Development Congress.
CallMiner’s Partner of the Year
Foundever has been named Partner of the Year by CallMiner, the leading provider of conversation intelligence, at the LISTEN UK 2024 Awards. The winners of the LISTEN UK 2024 Awards were revealed during CallMiner’s annual international customer conference, held June 3-4 in Manchester, UK, which brings together top organizations using and benefiting from speech, text and customer experience analytics. Foundever was selected for the award of Partner of the Year due to its outstanding use of CallMiner’s platform for quality automation and deliverables of insights such as average handle time (AHT) reduction, risk avoidance, call deflection and automatic survey categorization. Foundever was awarded BPO Partner of the Year in 2021 and 2022 by CallMiner as well.
Gold & Bronze – Smart Customer Awards
Foundever was awarded two awards at the 2024 Smart Customer Awards in Brazil. Foundever was recognized in the categories of “Customer Experience Automation” and “Training and Empowerment,” securing Gold and Bronze, respectively. The Smart Customer Award recognizes business practices that offer the best experiences for customers and employees. With 164 projects submitted, this year’s edition was the most competitive in the award’s history. In the “Customer Experience Automation” category, Foundever won Gold with an innovative solution that transformed customer interactions for Brother by creating the chatbot Theo, which provides quick and personalized responses, significantly boosting customer satisfaction. In the “Training and Empowerment” category, Foundever received the Bronze award for its Learning Bots solution. This recognition is a result of developing learning bots that enhance employee training, making it more efficient and dynamic. The initiative not only improves the competence of professionals but also contributes to a more qualified and effective experience for both customers and service agents.