Awards & recognition
Customer Experience Innovation of the Year Award
Foundever was chosen by TMC as a winner of a 2024 Customer Experience Innovation Award. These awards recognize best-in-class companies setting the standard in delivering exceptional customer experiences and customer interaction channels, including voice, video, messaging, email and social media. Foundever has been recognized specifically for its Conversational AI and Generative AI for Customer Service solutions.
Best CEO
The 8th annual list of companies with the Best CEOs recognizes the top-rated chief executive officers of the past year, according to those who know best – employees. This distinction is segmented into two lists: top-rated CEOs from large companies (more than 500 employees) and top-rated CEOs from small companies (500 or less employees).
Creative Content Pioneer -2024 Select Awards by Centrical – Izabella Mendes
In its 2024 Select Awards, Centrical recognized Izabella Mendes with the Creative Content Pioneer award. This award recognizes an individual who has pushed the boundaries of creativity and innovation in content creation. With a keen understanding of their audience, they consistently deliver engaging, high-quality content that both informs and inspires. Izabella pushed the boundaries of content creation to develop engaging, impactful learning solutions for the Technical Operations team at Foundever Brasil. Focused on improving client communication, she incorporated creative strategies to embed soft skills into situational and theoretical activities, helping the team think critically and practice these essential skills.
Spain – Great Place To Work®
Foundever has been awarded a Great Place To Work® Certification in Spain. This certification recognizes companies that promote a positive work environment and a strong organizational culture. Great Place To Work® considers the opinion of employees who, through the Emprising™ tool, respond to a confidential and anonymous survey.
Greatest Impact of Artificial Intelligence (AI): Foundever & Zenarate AI onboarding solution; Best BPO Partnership: Foundever & John Lewis & Partners; Best Supporting Team: Foundever Continuous Improvement centre of excellence (Multilingual region)
The annual ECCCSAs, now in its 24th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Most Effective Learning & Development Programme: Foundever Serbia & Outsourced Contact Centre of the Year: Foundever UK
The annual ECCCSAs, now in its 24th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Best BPO Partnership: Foundever & Heathrow Airport & Best Pan-European Contact Centre Operation: Foundever & multinational medical devices and health care company
The annual ECCCSAs, now in its 24th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
Best Multilingual Customer Service: Foundever & multinational medical devices and health care company & Most Effective Sales Approach: Foundever & Virgin Media O2
The annual ECCCSAs, now in its 24th year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers.
4-time winner at UKCCF Awards 2024
The UKCCF Awards celebrate excellence in customer service, team performance and innovation across the UK’s contact centre industry, recognising organisations that set the standard for best practices and leadership. Foundever received the following awards at the UK Contact Centre Forum Awards 2024: – Gold – Employee Engagement Strategy of the Year – Foundever UK – Gold – Best Use of Technology – EverGPT – Gold – Best Use of Technology – EverConnect – Highly Commended – Outsourcing Partnership of the Year – Foundever & John Lewis and Partners