Awards & recognition
IAOP® Excellence in Strategic Partnerships
Foundever has been recognized with the 2023 IAOP® Excellence in Strategic Partnerships award for its partnership with CallMiner, the leading provider of conversation intelligence to drive business performance improvement. The Excellence in Strategic Partnerships award is one of the distinctions that can be achieved through IAOP’s recognition programs. This award specifically recognizes outsourcing and collaborative partnerships that have exhibited exceptional synergies and innovation, going beyond traditional client-vendor relationships. It highlights relationships where both the service provider and the client have worked closely together to achieve mutual success, drive innovation, and create value. Applicants are judged on collaborative problem-solving; the impact of the innovation and outcomes and the resulting value that was achieved.
Innovator of the Year (Germany)
Foundever received the Innovator des Jahres Award (Innovator of the Year) 2023 in Germany for its innovative employee program, MAX (My Associate Experience). This recognition reflects the company’s commitment to innovation and continuous improvement, driven by the passion and dedication of its amazing team.
Best New Customer Contact Operation (Foundever in Barcelona)
The annual ECCCSAs, now in its 23rd year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers. This industry landmark event saw representation from several countries. After being named a 10-time finalist, the global CX leader was awarded 1 gold, 2 silver and 3 bronze awards. The gold award was for Best New Customer Contact Operation (Foundever in Barcelona).
Best BPO Partnership (Foundever & Fiverr) & Best Innovation in Customer Service (Foundever & Bouygues Telecom)
The annual ECCCSAs, now in its 23rd year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers. This industry landmark event saw representation from several countries. After being named a 10-time finalist, the global CX leader was awarded 1 gold, 2 silver and 3 bronze awards. The silver awards included: Foundever & Fiverr – Best BPO Partnership and Foundever & Bouygues Telecom – Best Innovation in Customer Service.
Best Employee Experience, Best Pan-European Contact Centre Operation (Foundever & European healthcare provider) & Best Customer Service Into Europe (Foundever & Sony Consumer)
The annual ECCCSAs, now in its 23rd year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers. This industry landmark event saw representation from several countries. After being named a 10-time finalist, the global CX leader was awarded 1 gold, 2 silver and 3 bronze awards. The bronze awards included: Foundever Employee Experience – Best Employee Experience; Foundever & European healthcare provider – Best Pan-European Contact Centre Operation; and Foundever & Sony Consumer (Cairo) – Best Customer Service Into Europe.
The Philippine’s Best Employers 2024
In the brand’s first year as Foundever, it has been recognized as one of the top companies in the Philippines by the Philippine Daily Inquirer and Statista’s list of the Philippines’ Best Employers. The collaboration between the Philippine Daily Inquirer and Statista evaluates thousands of employers across the country to determine their attractiveness to employees. The attractiveness of different employers was assessed by employees’ willingness to recommend their employers to friends and families on a scale of zero to 10. The top 300 employers with the highest average rating were then identified as the Philippines’ Best Employers for 2024.
U.S. Top Military Friendly® Employer by VIQTORY
Foundever has earned the 2024 Military Friendly® Employer designation for the fourth consecutive year. Institutions earning the Military Friendly® Employer designation were evaluated using both public data sources and responses from a proprietary survey. Over twelve hundred companies participated in the 2024 Military Friendly® survey. Methodology, criteria, and weightings were determined by VIQTORY with input from the Military Friendly ® Advisory Council of independent leaders in the military recruitment community. Final ratings were determined by combining an organization’s survey score with an assessment of the organization’s ability to meet thresholds for Recruitment, New Hire Retention, Employee Turnover, and Promotion & Advancement of veterans and military employees.
Asia CEO Circle of Excellence Awardee
Diversity Company of the Year This award is open to organizations in the Philippines that demonstrated proactive acceptance and respect for human differences. Human differences may include, but are not limited to race, religion, gender, gender identity and physical ability. Sustainability Company of the Year The award is open to any Philippines-based organization that achieved important success at environment progress and demonstrated leadership and commitment to sustainability. The accomplishment(s) must demonstrate specific initiative Filipino (or mixed Filipino/expatriate) managers have initiated to drive environmental progress and impact global sustainability.
HR Excellence Awards – Bronze for Excellence in In-House Talent Pipeline Strategy
Foundever in the Philippines was recognized at the 2023 HR Excellence Awards with Bronze for Excellence in In-House Talent Pipeline Strategy and as a finalist in three other categories: Excellence in CSR Strategy; Excellence in Talent Acquisition and Excellence in Workplace Culture. The HR Excellence Awards recognizes outstanding achievement and innovation in the field of human resources management in the Philippines.