Awards & recognition
Egypt – Great Place To Work®
Foundever has been awarded Great Place To Work Certification in Egypt, Greece and Portugal, which recognises companies that promote a better work environment and organizational culture. This certification considers the opinion of employees who, through The Great Place To Work Trust Model™ model, respond to a confidential and anonymous survey. Egypt, Greece and Portugal join Brazil and India who have achieved this recognition for four and two consecutive years, respectively.
Greece – Great Place To Work®
Foundever has been awarded Great Place To Work Certification in Egypt, Greece and Portugal, which recognises companies that promote a better work environment and organizational culture. This certification considers the opinion of employees who, through The Great Place To Work Trust Model™ model, respond to a confidential and anonymous survey. Egypt, Greece and Portugal join Brazil and India who have achieved this recognition for four and two consecutive years, respectively.
Portugal – Great Place to Work®
Foundever has been awarded Great Place To Work Certification in Egypt, Greece and Portugal, which recognises companies that promote a better work environment and organizational culture. This certification considers the opinion of employees who, through The Great Place To Work Trust Model™ model, respond to a confidential and anonymous survey. Egypt, Greece and Portugal join Brazil and India who have achieved this recognition for four and two consecutive years, respectively. Portugal has been awarded for a second consecutive year.
#6 | | Everest Group BPS Top 50™
The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). First released in 2015, Everest Group publishes this list every year. Foundever was ranked #6 in 2024.
Best Employer Brand 2024
Foundever was awarded the Philippines’ Best Employer Brand 2024 at The Philippines’ Leadership Awards 2024 presented by the AdvantageClub.ai and the World Human Resource Development Congress.
CallMiner’s Partner of the Year
Foundever has been named Partner of the Year by CallMiner, the leading provider of conversation intelligence, at the LISTEN UK 2024 Awards. The winners of the LISTEN UK 2024 Awards were revealed during CallMiner’s annual international customer conference, held June 3-4 in Manchester, UK, which brings together top organizations using and benefiting from speech, text and customer experience analytics. Foundever was selected for the award of Partner of the Year due to its outstanding use of CallMiner’s platform for quality automation and deliverables of insights such as average handle time (AHT) reduction, risk avoidance, call deflection and automatic survey categorization. Foundever was awarded BPO Partner of the Year in 2021 and 2022 by CallMiner as well.
Gold & Bronze – Smart Customer Awards
Foundever was awarded two awards at the 2024 Smart Customer Awards in Brazil. Foundever was recognized in the categories of “Customer Experience Automation” and “Training and Empowerment,” securing Gold and Bronze, respectively. The Smart Customer Award recognizes business practices that offer the best experiences for customers and employees. With 164 projects submitted, this year’s edition was the most competitive in the award’s history. In the “Customer Experience Automation” category, Foundever won Gold with an innovative solution that transformed customer interactions for Brother by creating the chatbot Theo, which provides quick and personalized responses, significantly boosting customer satisfaction. In the “Training and Empowerment” category, Foundever received the Bronze award for its Learning Bots solution. This recognition is a result of developing learning bots that enhance employee training, making it more efficient and dynamic. The initiative not only improves the competence of professionals but also contributes to a more qualified and effective experience for both customers and service agents.
Company for Regional Development of the Year
Foundever in the Philippines received the award for Company for Regional Development of the Year at the Solaia: IT-BPM Awards 2024 hosted by the Information Technology and Business Process Association of the Philippines (IBPAP). The Solaia: IT-BPM Awards celebrates the exemplary performance of companies and individuals in the Philippine IT-BPM sector, acknowledging their contributions in areas such as regional development, innovation and fostering positive workplace environments.
Best Company Leadership
Foundever has once again been recognized for its leadership teams, after previous successes in 2022 and 2023. This was sentiment feedback on how employees rated their CEOs, leadership teams and direct managers. Comparably’s annual list of Best Leadership Teams is based on millions of anonymous sentiment ratings from employees who submitted feedback over the past year on their CEOs, executive leadership, and direct managers. The top ranked list is segmented by Large companies (more than 500 employees) and Small/Mid-size companies (up to 500 employees).