Awards & recognition
Leader in ISG Provider Lens™ Customer Experience Services 2023 Quadrant Reports
Foundever was named a Leader in 2023 ISG Provider Lens™ Customer Experience Services Quadrant Reports. For the fourth consecutive year, Foundever was named the Global Leader in Intelligent CX (AI & Analytics) and the Global Leader for Social Media CX Services for the third consecutive year. Further, Foundever was named a continued Leader in Digital Operations and Hybrid Working Solutions, the Top Leader for both Intelligent CX (AI & Analytics) and Social Media CX Services in Europe, and a continued Leader for Digital Operations and Hybrid Working Solutions. Lastly, Foundever was named a Leader in the U.S. for Intelligent CX (AI & Analytics).
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Best Work-Life Balance
The Top 100 highest-rated companies with the Best Work-Life Balance are based on anonymous employee feedback on Comparably.com to a variety of questions regarding an employee’s overall satisfaction with their work-life balance. This distinction is segmented into two lists: Large companies (more than 500 employees) and Small/Mid-Size companies (500 employees or fewer).
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Silver – Employer of the Year – Business & Professional Services
Foundever was recognized as a Silver winners in the 2023 Stevie® Awards for Great Employers in the 8th annual Stevie® Awards for Great Employers, which recognizes the world’s best employers and the human resources teams, professionals, achievements, suppliers, and products and services that help to create, and drive, great places to work. The results were determined by the average scores of more than 100 professionals worldwide on four specialized juries.
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HR Asia Best Companies To Work For and Diversity, Equity & Inclusion 2023
Foundever in the Philippines was recognized as one of the “Best Companies to Work for in Asia” for 2023 by HR Asia, known publication for HR professionals. The award recognizes top employers of choice in Asia as determined by their workforce based on HR practices, levels of employee engagement and workplace cultures. The Philippines team also received the “HR Asia Diversity, Equity and Inclusion (DEI) Award” which acknowledges and celebrates companies in Asia that have successfully implemented practices that promote and support DEI within the organization.
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10-time Finalist in the European Contact Centre & Customer Service Awards 2023
Foundever was named a finalist 10 times across eight categories in the European Contact Centre & Customer Service Awards (ECCCSAs) 2023: • Foundever & Virgin Media O2 – Best BPO Partnership – Finalist • Foundever & Fiverr – Best BPO Partnership – Finalist • Foundever & Lexmark – Best BPO Partnership – Finalist • Foundever & Philips – Best Customer Experience Redesign – Finalist • Foundever Employee Experience – Best Employee Experience – Finalist • Foundever & Sony Consumer (Cairo)- Best Customer Experience Into Europe – Finalist • Foundever & Bouygues Telecom – Best Innovation in Customer Service – Finalist • Foundever & European healthcare provider – Best Pan-European Contact Centre Operation – Finalist • Foundever & PayPal – Most Effective Learning & Development Programme – Finalist • Foundever in Barcelona – Best New Contact Centre Operation – Finalist
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Great Place to Work®
Foundever in Portugal has successfully completed the assessment conducted by Great Place to Work® Institute, and is certified as a great workplace for 2023-2024.
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Gold – Learning & Development Team of the Year
The UK National Contact Centre Awards are organised by the CCMA | Call Centre Management Association. The CCMA is the longest established association representing the contact centre industry in the UK. Celebrating their 28th year in 2023, the UK National Contact Centre Awards are the longest running and the most highly respected programme in the UK. Foundever was awarded Gold for its Learning & Development team.
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Best Career Growth
Comparably’s annual Best Companies for Career Growth is derived from millions of ratings from employees who anonymously rated their professional development opportunities on Comparably.com over a 12-month period (May 2022 through May 2023. The Top 100 ranked list is segmented by Large companies (more than 500 employees) and Small/Mid-size companies (fewer than 500 employees).
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Best Leadership Teams
Comparably’s annual Best Leadership Teams is derived from millions of anonymous employee ratings on executive leadership teams and direct managers on Comparably.com over a 12-month period (May 2022 through May 2023). The Top 100 ranked list is segmented by Large companies (more than 500 employees) and Small/Mid-size companies (fewer than 500 employees).
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