One interface to drive all customer interactions & take control of operations
Bring it all together
The Foundever Unified Agent Desktop integrates seamlessly with your CRM and other applications, bringing data and channels under one easy-to-use desktop interface.
Empower your agents with an all-in-one solution that brings together best-in-class technologies.
94%
improved productivity
36%
reduced handling time
5X
Net Promoter Score
How it works
Reduce the number of tools used
Eliminate unnecessary silos, disconnected conversations and eroding agent performance by enabling information exchange across every one of your communication or data channels.
Streamline handling time
Reduce agent effort with intelligent routing and advanced case management.
Engage with context
Get a full 360° customer view, with access to past interactions and events, while only displaying relevant and timely information on-screen for the agent to resolve inquiries efficiently.
Stay on top of operations
Steer operations with end-to-end oversight. Take full control of your SLA obligations with real-time dashboards that allow you to administer and stay on top of your backlog.
Enable cost savings
Scale to fit your business needs through quick deployment and effortless integrations.
“I can configure 80% of the Foundever Unified Agent Desktop in-house and only need 20% of it custom developed. It’s an extremely powerful tool.”
