Unified agent desktop

One interface to drive all customer interactions & take control of operations

Bring it all together

The Foundever Unified Agent Desktop integrates seamlessly with your CRM and other applications, bringing data and channels under one easy-to-use desktop interface.

Empower your agents with an all-in-one solution that brings together best-in-class technologies.

94%

improved productivity

36%

reduced handling time

5X

Net Promoter Score

How it works

Reduce the number of tools used

Eliminate unnecessary silos, disconnected conversations and eroding agent performance by enabling information exchange across every one of your communication or data channels.

Streamline handling time

Reduce agent effort with intelligent routing and advanced case management.

Engage with context

Get a full 360° customer view, with access to past interactions and events, while only displaying relevant and timely information on-screen for the agent to resolve inquiries efficiently.

Stay on top of operations

Steer operations with end-to-end oversight. Take full control of your SLA obligations with real-time dashboards that allow you to administer and stay on top of your backlog.

Enable cost savings

Scale to fit your business needs through quick deployment and effortless integrations.

“I can configure 80% of the Foundever Unified Agent Desktop in-house and only need 20% of it custom developed. It’s an extremely powerful tool.”

Thibualt Constans

Head of Customer Service, Sogetrel

Driving operational effectiveness

Intelligent routing

Improve customer satisfaction by ensuring that calls and messages are delivered in a timely and reliable manner.

360° customer view

Understand your customers’ needs, preferences and behaviors to provide more personalized and relevant experiences.

Advanced case management

Streamline the end-to-end lifecycle of your case management processes while improving efficiency and reducing the risk of delays

Call disposition

Know call outcomes and improve operations with a predefined shortlist that simplifies after-call work and cuts wrap-up times.

CTI screen pop

Provide agents with the information they need for faster, more personal communication.

Operations focused

Steer your activity in real time with dashboards and supervision screens that are designed by operations and for operations.

Channels

Manage all channels in one place and be where your customers are.

  • Voice
  • Email
  • Self-service
  • Chat
  • SMS
  • WhatsApp
  • Messenger
  • Social

Integration & automation

Integrate effortlessly with best-of-breed technologies or connect your systems with the power of intelligent automation.

  • Salesforce
  • Genesys
  • Zendesk
  • MS Dynamics
  • and other external applications

Sign up for a demo today

See how our unified agent desktop can help you scale your customer service operations.

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