Unified agent desktop

One interface to drive all customer interactions & take control of operations

Bring it all together

The Foundever Unified Agent Desktop integrates seamlessly with your CRM and other applications, bringing data and channels under one easy-to-use desktop interface.

Empower your agents with an all-in-one solution that brings together best-in-class technologies.


improved productivity


reduced handling time


Net Promoter Score

How it works

Reduce the number of tools used

Eliminate unnecessary silos, disconnected conversations and eroding agent performance by enabling information exchange across every one of your communication or data channels.

Streamline handling time

Reduce agent effort with intelligent routing and advanced case management.

Engage with context

Get a full 360° customer view, with access to past interactions and events, while only displaying relevant and timely information on-screen for the agent to resolve inquiries efficiently

Stay on top of operations

Steer operations with end-to-end oversight. Take full control of your SLA obligations with real-time dashboards that allow you to administer and stay on top of your backlog.

Enable cost savings

Scale to fit your business needs through quick deployment and effortless integrations.

“I can configure 80% of the Foundever Unified Agent Desktop in-house and only need 20% of it custom developed. It’s an extremely powerful tool.”

Thibualt Constans

Head of Customer Service, Sogetrel

Driving operational effectiveness

Intelligent routing

Improve customer satisfaction by ensuring that calls and messages are delivered in a timely and reliable manner.

360° customer view

Understand your customers’ needs, preferences and behaviors to provide more personalized and relevant experiences.

Advanced case management

Streamline the end-to-end lifecycle of your case management processes while improving efficiency and reducing the risk of delays

Call disposition

Know call outcomes and improve operations with a predefined shortlist that simplifies after-call work and cuts wrap-up times.

CTI screen pop

Provide agents with the information they need for faster, more personal communication.

Operations focused

Steer your activity in real time with dashboards and supervision screens that are designed by operations and for operations.


Manage all channels in one place and be where your customers are.

  • Voice
  • Email
  • Self-service
  • Chat
  • SMS
  • WhatsApp
  • Messenger
  • Social

Integration & automation

Integrate effortlessly with best-of-breed technologies or connect your systems with the power of intelligent automation.

  • Salesforce
  • Genesys
  • Zendesk
  • MS Dynamics
  • and other external applications

Sign up for a demo today

See how our unified agent desktop can help you scale your customer service operations.


Using channels as a point of escalation 
Customers request relevant and quick solutions to their queries. Make sure you offer them the…
Leveraging technology to enhance healthcare experiences and drive member satisfaction
As millions of Americans face the possibility of losing healthcare coverage due to the expiration…
How to leverage customer support automation to reduce costs 
Customer support automation helps you offer a better customer experience while reduing costs. Sound complicated?…
Five factors that influence customer expectations 
Understanding customer expectations and what shapes them is the critical first step to developing a…
International Women’s Day 2023: Celebrating women worldwide
On March 8th, Foundever™ is celebrating International Women’s Day (IWD) as part of its year-round…
Say hi to our new brand: We are Foundever™
Today we’re excited to announce our new brand to you — Sitel Group® is now…
Innovation and customer experience: 5 tips for successful digital transformation
Innovation and digitization have become paramount for optimized customer service, but implementing digital transformation projects…
Investing in people and communities to drive education for all
The United Nations recognizes education as a human right, and Foundever™ encourages inclusive and equal…
5 ways working at home and operational excellence go hand-in-hand
Working remotely provides a number of benefits for employees while also supporting operations goals and…
Is your business falling into a CX technology trap?
The latest Foundever™ report warns that while technologies such as artificial intelligence have the potential…