Customer experience in the utilities industry
CX in the utilities industry faces unique challenges — new competition from tech giants has added to already-evolving customer expectations, and there’s a greater need to plan for sustainability. To form deeper connections with customers, there are key opportunities to support and educate on new utilities use and leverage data to create more actionable insights.
Find ways to support and connect with consumers
are ready to leave a company because of a poor CX
say social media influences their brand choices
Give the power to the people
Transform your utilities CX with Foundever™
As consumer expectations evolve, their willingness to leave a brand with a poor CX grows. A best-in-class CX with utilities is determined by understanding your customers, actionable data, tech-powered tools and a strong omnichannel strategy.
brands partner with Foundever
customer experiences supported daily
associates across the globe