Customer experience in government
More than ever, citizens expect a level of service from their governments that reflects the CX they enjoy when interacting with their favorite brands. However, as governments strive to balance budgets, reduce costs, and maintain transparency about spending, this challenge becomes even more significant. At Foundever®, our combination of CX expertise, commitment to security and dedication to transparency ensures that we are trusted by governments worldwide to deliver critical services that meet the expectations of their citizens.
75%
of citizens expect the quality of government services to be similar to those provided by the best private sector organizations
(Source)
62%
of citizens are satisfied with the quality of online government services
(Source)
90%
of government leaders say budgetary issues prevent them from delivering a citizen service on par with private sector CX
(Source)
Providing reliable, secure CX to citizens around the globe
Choosing the right outsourcing partner
46%
of GDP is spent on public services by G7 countries on average
(Source)
A strong partnership to support the public
Governments face the twin challenges of fiscal responsibility and delivering services for citizens that are similar to their connections with their preferred brands.
You need the right partner to leverage external expertise and insights and access the latest technologies and innovation, a partner that understands the scrutiny and responsibility that government agencies face. Foundever® understands the scrutiny and responsibility that government agencies face. We know how to navigate this regulatory landscape and deliver exceptional customer experiences to citizens.
How we help
- Regulatory requirements and data security certification
- Government expertise delivering critical services
- Efficient solutions that leverage the latest digital technology
Transforming to a digital CX in government
66%
of government leaders say they don’t have access to the talent needed to bring their digital transformation plans to life
(Source)
Improve citizen-focused technologies
Rising expectations, uncertainty and disruption have placed more pressure on governments to advance their transition to digital government. Political leaders worldwide recognize the importance of digitalization as central to the future of their nations.
Government agencies will have to implement major transformational changes. Changes that will help deliver better service at a lower cost. Effective digital public services, or e-government, can lead to greater efficiency and savings for governments and businesses, increased transparency and improve citizen trust and satisfaction.
How we help
- Minimize the effort required by citizens to engage with government agencies
- Increase direct engagement with the government
- Streamline experiences that involve multiple agencies
Insights
Related Certifications
CX in government to connect, communicate and collaborate
The quality of services provided to citizens and how their needs are met are constantly being measured. With our help, you’ll connect, communicate and collaborate with your citizens and build trust while also generating cost and efficiency benefits.
9M
amazing customer experiences delivered every day
150K
associates across the globe
+800
partner brands
+60
languages supported
Types of services or lines of business
Citizen support
- Back office
- Self-service
- Technical support
- Emergency and disaster support
- Vaccine support