Customer care services

Make a difference in every conversation

CX outsourcing that’s part of your world

Whatever the channel and whatever the issue, give your customers an experience they’ll remember for the right reasons – a positive emotional connection combined with a rapid resolution.


conversations supported
each day


countries in every region


eNPS in 2022


leading and innovative
brands supported

How it works

Customer experience (CX) is your key competitive differentiator. Your brand is only as strong as your customers’ perception, and in today’s competitive world, CX sets you apart from the rest.

Care in every channel

Whether customers connect via voice or email, chat or social channels – or even forging connections in immersive environments in the metaverse – ensure your CX strategy is prepared to engage seamlessly and continue the conversation in your customers’ channel of choice.

Scale as needed

Deliver flexibility, proactivity and security, with agility to ramp – whether onshore, nearshore or offshore via at home, on-site and hybrid environments – in line with contact volumes, campaigns or seasonal spikes, through access to tenured associates with the right skill sets.

A seamless extension of your brand

Build your CX strategy within fully branded environments, with brand-immersive training and employee engagement programs to ensure your CX teams aren’t simply a seamless extension of your brand but rather true advocates acting on your behalf.

Culturally aligned and speaking your language

Get closer to your customers by selecting locations for your CX strategy that deliver the optimal mix of skills and cultural affinity to engage with your customers. Connect in +60 languages and support global growth by harnessing the scalable diversity of multilingual hub locations.

Continually improving the experience

Use deep customer insights from each conversation to discover new ways to reduce customer effort, drive efficiency in your customer experiences and build long-term loyalty with your brand.

Why Foundever™

Combine engagement, scalability and performance, wherever your CX teams are connected.

CX powered by a culture of care

With a global eNPS of 52 in 2022, our people are highly engaged and committed to delivering rapid resolutions that leave a lasting impression on behalf of your brand. They know how to connect with your customers and, as your business grows, our people – whether onshore, nearshore, offshore or working at home – are ready and waiting to deliver memorable and effortless customer experiences.

Building conversational omnichannel CX

Our experts develop conversations that engage across the CX journey. We seamlessly connect customer flows from automated and self-service channels and bots into human-assisted channels with brand-aligned conversational design. Every step your customer takes with your brand builds a deeper long-term relationship.

Digital hiring to scale with the best talent

We’ve successfully scaled by +4,000 associates for a brand in less than six weeks. Whether attracting highly specialized skills or rapidly scaling to meet unplanned demand, our digital hiring model attuned to your specific requirements is ready to connect your customers to the best CX talent.

Customer care driven by data

Our leadership in AI and Analytics ensures that every CX strategy is underpinned by continuous improvements driven by data insight.

Connected to the leading CX technologies

Foundever combines long-term partnerships with leading CX software companies and proprietary solutions to ensure we are able to support your existing technology stack and drive ongoing improvements to streamline your CX operation.

Book a meeting with our experts


Using channels as a point of escalation 
Customers request relevant and quick solutions to their queries. Make sure you offer them the…
Leveraging technology to enhance healthcare experiences and drive member satisfaction
As millions of Americans face the possibility of losing healthcare coverage due to the expiration…
How to leverage customer support automation to reduce costs 
Customer support automation helps you offer a better customer experience while reduing costs. Sound complicated?…
Five factors that influence customer expectations 
Understanding customer expectations and what shapes them is the critical first step to developing a…
International Women’s Day 2023: Celebrating women worldwide
On March 8th, Foundever™ is celebrating International Women’s Day (IWD) as part of its year-round…
Say hi to our new brand: We are Foundever™
Today we’re excited to announce our new brand to you — Sitel Group® is now…
Innovation and customer experience: 5 tips for successful digital transformation
Innovation and digitization have become paramount for optimized customer service, but implementing digital transformation projects…
Investing in people and communities to drive education for all
The United Nations recognizes education as a human right, and Foundever™ encourages inclusive and equal…
5 ways working at home and operational excellence go hand-in-hand
Working remotely provides a number of benefits for employees while also supporting operations goals and…
Is your business falling into a CX technology trap?
The latest Foundever™ report warns that while technologies such as artificial intelligence have the potential…