Engage in a continuous conversation regardless of the channel
Build closer connections
The Foundever Messaging platform offers personalized support to your customers through their preferred messaging apps using chatbots or human agents.
Speed up response and reduce resolution times by weaving interactions from messaging apps into a continuous conversation.
35%
improved productivity
36%
reduced handling time
+4%
customer retention
How it works
Shift from reactive to proactive customer service
Reduce inbound call volume and replace your contact forms with conversational messaging to provide customers with the fast, personal support they deserve.
Implement an AI-powered approach
Identify consumer intent and include chatbots in the conversation to automate routine requests, reduce agent effort and provide speedy resolution.
Respond with relevance
Access to a 360° customer view allows your agents to send messages while quickly accessing the necessary information to assist customers.
Ensure continuous conversation across channels
Maintain a continuous conversation with the customer, even when the journey has several touchpoints managed by different teams.
Evolve from a cost center to a value driver
Scale to fit your business needs through quick deployment and effortless integrations.
“We work with a lot of solutions and a lot of tools. With Foundever, we have the ability to converge all these tools and channels into one single platform and get to know our customers better.”
Michel Lopes
Operations Lab And Digital Innovation Manager, Direct Assurance (AXA)
Exceed customer expectations with a unified messaging platform
Integrations
Provide more personalized conversations and make agents more effective by using contextual data to engage with the customer at the appropriate time.
Multilingual support
Scale your support team globally by providing customized workspaces for your agents with the ability to support multiple languages.
Concurrent chats
Agents can manage several conversations at the same time and activate one or more channels according to their level of experience and expertise.
Efficiency
Channels are under control with SLA driving workflows, the duration of the conversation, the number of interactions to resolve the inquiry and AHT measured.
Intelligent routing
Improve customer satisfaction by ensuring that messages are delivered in a timely and reliable manner to a chatbot or agent with the appropriate skills.
Multichannel deployment
Activate the conversational channels you need:
WhatsApp for Business
Messenger
Proactive SMS
Chat & in-app chat
Video chat
Twitter, Facebook & Instagram
And more
Sign up for a demo today
See how our messaging platform can help you transform your customer service from a cost center to a value driver.
