Customer messaging platform
Engage in a continuous conversation regardless of the channel
Build closer connections
The Foundever Messaging platform offers personalized support to your customers through their preferred messaging apps using chatbots or human agents.
Speed up response and reduce resolution times by weaving interactions from messaging apps into a continuous conversation.
reduced handling time
How it works
Shift from reactive to proactive customer service
Reduce inbound call volume and replace your contact forms with conversational messaging to provide customers with the fast, personal support they deserve.
Implement an AI-powered approach
Identify consumer intent and include chatbots in the conversation to automate routine requests, reduce agent effort and provide speedy resolution.
Respond with relevance
Access to a 360° customer view allows your agents to send messages while quickly accessing the necessary information to assist customers.
Ensure continuous conversation across channels
Maintain a continuous conversation with the customer, even when the journey has several touchpoints managed by different teams.
Evolve from a cost center to a value driver
Scale to fit your business needs through quick deployment and effortless integrations.
“We work with a lot of solutions and a lot of tools. With Foundever, we have the ability to converge all these tools and channels into one single platform and get to know our customers better.”
Exceed customer expectations with a unified messaging platform
Provide more personalized conversations and make agents more effective by using contextual data to engage with the customer at the appropriate time.
Scale your support team globally by providing customized workspaces for your agents with the ability to support multiple languages.
Agents can manage several conversations at the same time and activate one or more channels according to their level of experience and expertise.
Channels are under control with SLA driving workflows, the duration of the conversation, the number of interactions to resolve the inquiry and AHT measured.
Improve customer satisfaction by ensuring that messages are delivered in a timely and reliable manner to a chatbot or agent with the appropriate skills.
Activate the conversational channels you need:
- WhatsApp for Business
- Proactive SMS
- Chat & in-app chat
- Video chat
- Twitter, Facebook & Instagram
- And more
Sign up for a demo today
See how our messaging platform can help you transform your customer service from a cost center to a value driver.