Customer experience management in healthcare
Your healthcare consumers want experiences that are simpler, more coordinated and more empathetic, with personalized, convenient services. Given these growing demands, it’s vital to use omnichannel solutions to provide an excellent in-person and digital CX for healthcare in line with your cost and operational goals while also building brand loyalty.
of consumers would switch healthcare providers because of a bad experience*
expect to manage appointments and renew meds online*
of consumers are ready to leave a company because of a poor CX
use 3+ channels to communicate with companies
Ensure scalable support for efficient member and patient experiences
Providing greater value in healthcare for better outcomes
Whether you’re in a public or private healthcare environment, we understand the extreme importance of protecting medical data and adhering to healthcare regulations. Our globally recognized security framework actively identifies threats and works with you to protect company, member, patient and consumer information.
healthcare and health-tech companies rely on us
HIPAA-compliant and PCI-certified
platform for a flexible workforce
licensed and unlicensed healthcare agents
customer experiences delivered daily