Customer experience management in healthcare
Your healthcare consumers want experiences that are simpler, more coordinated and more empathetic, with personalized, convenient services. Given these growing demands, it’s vital to use omnichannel solutions to provide an excellent in-person and digital CX for healthcare in line with your cost and operational goals while also building brand loyalty.
of consumers would switch healthcare providers because of a bad experience*
expect to manage appointments and renew meds online*
of consumers are ready to leave a company because of a poor CX
use 3+ channels to communicate with companies
Ensure scalable support for efficient member and patient experiences
Consumer expectations have evolved, and so should your CX. Read our best practice guide to find out how to build a CX for the future.
Providing greater value in healthcare for better outcomes
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