CX strategy & design

Accelerate CX transformation & unlock the value of your investment

Reimagine your CX strategy to get ahead of the competition

Our experts design a tailored approach for each of our clients, deploying the right capabilities at the right time, backed by world-class expertise.

How it works

Discover & map

Understand the flow of information and customer interaction. Reimagine strategy, technology, people and process and identify enablers and disablers. Create hypotheses for change.

Design

Ideate and design the core initiatives and focus areas to enable your needs and strategic direction. Provide detailed cost and return modelling to ensure focus.

Sequence & mobilize

Identify and outline the pathway to delivery based on your organization’s needs and programs. Re-ratify ROI based on delivery timeline. Mobilize any required delivery teams and proceed to execute plans.

Foundever brings a structured approach to drive impact

Value definition & realization

Define and establish value for your organization and customer base. Create structures and processes to grow and retain value throughout your organization.

CX strategy & service design

Scale your support team globally by providing customized workspaces for your agents with the Establish the desired customer experience, developing the required processes and enabling technologies into a comprehensive plan to deliver outcome and defined benefits.

CX operating model design & implementation

Understand and implement change throughout your organization, whether externally or internally driven, safeguard the organizational DNA. Conversely define, model and implement change effectively.

Customer journey mapping & process optimization

Follow the voice of the customer and the voice of the process throughout your organization, identifying opportunities for gain. Implement defined plans to meet tactical and strategic aims.

Book a meeting with our experts

Discover how our CX Strategy & Design solution can help you transform the customer experience and unlock the value of your operational teams.

Insights

employee experience to drive engagement and success; a group of Foundever employees gather for a photo on the steps in front of a building
Blog
What is employee experience, and how does it tie into business success? Read on to…
Two women riding down an escalator in an airport; Meeting and exceeding customer expectations in travel and tourism
Blog
What do modern travelers truly want? When it comes to meeting and exceeding customer expectations…
Analyst report
Foundever has been named a Global Leader across all quadrants in the 2024 ISG Provider…