CX strategy & design

Accelerate CX transformation & unlock the value of your investment

Reimagine your CX strategy to get ahead of the competition

Our experts design a tailored approach for each of our clients, deploying the right capabilities at the right time, backed by world-class expertise.

How it works

Discover & map

Understand the flow of information and customer interaction. Reimagine strategy, technology, people and process and identify enablers and disablers. Create hypotheses for change.

Design

Ideate and design the core initiatives and focus areas to enable your needs and strategic direction. Provide detailed cost and return modelling to ensure focus.

Sequence & mobilize

Identify and outline the pathway to delivery based on your organization’s needs and programs. Re-ratify ROI based on delivery timeline. Mobilize any required delivery teams and proceed to execute plans.

Foundever brings a structured approach to drive impact

Value definition & realization

Define and establish value for your organization and customer base. Create structures and processes to grow and retain value throughout your organization.

CX strategy & service design

Scale your support team globally by providing customized workspaces for your agents with the Establish the desired customer experience, developing the required processes and enabling technologies into a comprehensive plan to deliver outcome and defined benefits.

CX operating model design & implementation

Understand and implement change throughout your organization, whether externally or internally driven, safeguard the organizational DNA. Conversely define, model and implement change effectively.

Customer journey mapping & process optimization

Follow the voice of the customer and the voice of the process throughout your organization, identifying opportunities for gain. Implement defined plans to meet tactical and strategic aims.

Book a meeting with our experts

Discover how our CX Strategy & Design solution can help you transform the customer experience and unlock the value of your operational teams.

Insights

Person holding a credit card and looking at their smartphone
Blog
The global banking and financial services sector has been through one of its most volatile…
Guide
The best practice guide to customer experience in banking and financial services.
A meeting room in Foundever Cape Town facilities showing a meeting table, chairs, flatscreen TV, buffet and large windows
Blog
Does your office feng-shui really matter? Spoiler alert: Yes.