Debt collections services

Achieve measurable results in debt reduction

Accelerate the path to getting customer back on track

Our first party collections services are built around highly skilled teams of professionals supported by advanced artificial intelligence (AI) and interaction analytics to create a deeper understanding of your customers, delivering measurable results in bad debt reduction.

+2000

associates supporting collections roles

70%

reduction to operational costs

26%

improvement to cure rate

20%

improvement to Net Promoter Score (NPS)

How it works

Understand customer behavior

Classify customers based on behavior and risk level with advanced artificial intelligence (AI) technology, to deliver tailored collections paths which focus effort on the debt with the highest propensity for collection, driving efficiency, improving late-stage collections and causing bad debt to fall.

Optimize with data

Identify optimal time of day, treatment schedules and contact methods with detailed data analytics to make collections campaigns more efficient.

Maximize efficiency

Intelligently route early-stage collections customers to self-care channels and refocus your collections agents on mid-to-late-stage collections to optimize collections performance. At every stage of the process, collections agents are guided by on-screen alerts to support choosing the next-best action.

Improve compliance

Ensure effective, compliant collection processes with our collection experts. Combine knowledge of national, state and government-level regulations with speech analytics technology to quickly identify non-compliant language and correct disclaimer usage to improve quality and minimize compliance risk.

Why Foundever™

Our teams act as an extension of your business, delivering the brand experience your customers expect while working to reduce bad debt.

A smarter approach to collections

The proprietary collections solutions from Foundever combine AI and data analytics to identify customer sentiment and listen for flags, alerting agents to the most appropriate next step reducing escalations and increasing efficiency.

Customized collections training

Customized training created by our award-winning training team combines microlearning, rich content and gamification, rapidly teaching the necessary soft skills as well as technical ability to perform in a collections role. This results in highly proficient collections agents able to reduce bad debt while also delivering a better CX to avoid unnecessary churn.

Analytics experience to ensure compliance

Recognized as a global leader in AI and Analytics by ISG for three consecutive years, Foundever is uniquely positioned to deploy speech and text analytics solutions to rapidly drive performance and compliance within your collections program.

Book a meeting with our experts

Insights

Blog
Global impact sourcing: Supporting sustainable development in communities around the world 
Foundever™ has been awarded the IAOP® Global Impact Sourcing Award, a recognition for its long-term…
outsourcing
Blog
Why outsourcing is key to tech startup success
From ensuring that customer experience grows in line with the customer base to providing data-driven…
cultural diversity
Blog
Celebrating World Day for Cultural Diversity 
As a global company operating in 45 countries and 60 languages, Foundever™ is all about…
Blog
Why successful technology companies focus on customer effort
Monitoring and lowering the customer effort score is crucial to delivering the type of customer…
foundever hub cebu
Blog
Introducing our Foundever™ hub in Cebu
The first Foundever-branded hub has officially launched in in Cebu, Philippines, offering a great working…
Blog
Conversation at heART in Casablanca: Bringing color to communication
With the Conversation at heART initiative, Foundever integrates art into the workspace. In our hub…
Blog
7 ways to reduce customer escalations
Escalations of customer requests can be time-consuming and have a negative impact on your reputation….
|
Blog
How to do self-service the right way 
Today’s customers want answers fast and are willing to look for them themselves — almost…
Blog
Remote work in CX: Work from home or CX Everywhere?
As remote working is becoming commonplace, work models have to be reconsidered to meet the…
Blog
Using channels as a point of escalation 
Customers request relevant and quick solutions to their queries. Make sure you offer them the…