Debt collections services
Achieve measurable results in debt reduction
Accelerate the path to getting customer back on track
Our first party collections services are built around highly skilled teams of professionals supported by advanced artificial intelligence (AI) and interaction analytics to create a deeper understanding of your customers, delivering measurable results in bad debt reduction.
associates supporting collections roles
reduction to operational costs
improvement to cure rate
improvement to Net Promoter Score (NPS)
How it works
Understand customer behavior
Classify customers based on behavior and risk level with advanced artificial intelligence (AI) technology, to deliver tailored collections paths which focus effort on the debt with the highest propensity for collection, driving efficiency, improving late-stage collections and causing bad debt to fall.
Optimize with data
Identify optimal time of day, treatment schedules and contact methods with detailed data analytics to make collections campaigns more efficient.
Intelligently route early-stage collections customers to self-care channels and refocus your collections agents on mid-to-late-stage collections to optimize collections performance. At every stage of the process, collections agents are guided by on-screen alerts to support choosing the next-best action.
Ensure effective, compliant collection processes with our collection experts. Combine knowledge of national, state and government-level regulations with speech analytics technology to quickly identify non-compliant language and correct disclaimer usage to improve quality and minimize compliance risk.
Our teams act as an extension of your business, delivering the brand experience your customers expect while working to reduce bad debt.