Interaction analytics

Create actionable insights from unstructured data

Speech & text mining brings your data to life

The Foundever Interaction Analytics solution is a solution that creates actionable insights from unstructured data using speech and text mining to drive agent performance.

32%

decrease in customer effort

11%

decrease in average handling time

12%

increase in customer satisfaction

How it works

Interaction Analytics creates efficiencies by listening to and analyzing contacts to serve up the most appropriate information during the real-time conversation. As a result, agents are more productive and better able to respond to customers’ needs, increasing customer satisfaction.

Access every interaction

Tap into a wealth of information by monitoring 100% of customer interactions with metadata.

Analyze customer interaction in real-time

Our experts configure, manage and provide ongoing tuning to realize actionable insights for your teams.

Categorize call drivers

Use advanced interaction analytics to understand why customers are calling and create programs to address needs.

Accelerate results

Focus on the interaction behaviors that matter most to your business to improve results.

Drive cost savings

Automate quality assurance and compliance audit to make decisions backed by data and realize cost savings.

Unlock the power of Interaction Analytics

Our team combines 100 experts and 40 years of experience in automation and contact centers.

Across your business

Enterprise-level, multilingual support is available in +20 languages.

Targeted coaching

Coaches deliver actionable and targeted agent support, driving agent performance.

Metric scorecards

Detailed scorecards highlight variances and pinpoint areas of agent success and opportunity.

Performance dashboards

Provide direct and actionable feedback based on consistent metrics.

Breadth of expertise

Combine data-driven insights with the most appropriate technology to drive the best possible return on investment (ROI).The result is a solution that’s ideal for you today and ready for tomorrow.

  • CallMiner
  • Nice nexidia
  • YouTube
  • Qlik
  • Uniphore

Book a meeting to get started

Speak to an expert to find out how our analytics experts can help you take raw, unstructured data and transform it into structured, consumable insights.

Insights

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