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How to build a “dream team” for the future contact center
As businesses evolve, so do customer expectations. What does the...
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Transforming success with omnichannel strategies in retail
Are you prepared to transform your omnichannel retail strategy for...
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Foundever® at Web Summit 2024: 5 key takeaways
Foundever® hosted several buzzworthy events at Web Summit 2024 in...
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5 key things to know about customer journey mapping
Customer journey mapping is key to understanding how to elevate...
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Foundever® location spotlight: La Rochelle, France
As well as being one of the oldest cities in...
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Is it time to rethink your customer experience metrics?
How do you currently measure CX performance? If your go-to...
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The metaverse and gaming: Why subscription services can’t keep customers
While discussions about the metaverse may have slowed in the...
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Enhancing employee experience to drive engagement and success
What is employee experience, and how does it tie into...
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Meeting and exceeding customer expectations in travel and tourism
What do modern travelers truly want? When it comes to...
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How generative AI will impact the future of CX roles: 8 takeaways
We’re answering the questions everyone’s been wondering: How will AI...