Rightshoring

Connect your CX to a world of experience

Agile scalability, everywhere

When you and your customers need support, you need it now. But, rapid growth can’t be at the cost of your CX. We connect you to talent across a diverse geographic footprint on a truly global scale –culturally aligned and ready to go.

45

countries globally

+60

languages supported

+25

multilingual hub locations

“A robust partner ecosystem with cost-effective and innovative digital CX solutions and flexible pricing structures like output-based, hybrid and outcome-based pricing models enable Foundever to be a strategic partner of choice for its clients and is positioned well to meet new and changing client requirements.”

Shirley Hung

Partner, Everest Group

How it works

Scalable CX talent

Our virtual hiring experience combined with local expertise in every hiring market extends talent attraction beyond geographical limits, attracting the most qualified candidates for better talent and specialist skills.

Digital + human delivery

Extend your CX strategy beyond the traditional boundaries of labor arbitrage. With a shoring strategy that integrates digital automation and self-service support you can achieve even greater efficiencies while meeting your customers in their channel of choice.

Seamless connectivity

Build your CX strategy upon our globally connected, secure and stable technology infrastructure and stay connected wherever your operations are located.

Global consistency

Ensure your CX teams perform at their peak delivering consistent service through our business-wide approach to operational excellence ensuring you continue to meet and exceed your business goals.

Why Foundever™

Be where your customers need you via access to diverse CX talent on a global scale. Connecting your CX strategy to diverse shoring locations to build CX solutions that can adapt as you grow.

Location strategy

Onshore, nearshore or offshore, or a unified virtual team combining multiple locations – Optimize your CX strategy with locations from anywhere within our diverse global footprint that offer the ideal combination of highly skilled talent, cultural affinity and cost efficiency for your brand.

Operating model design

Leverage self-service channels integrated with human-assisted support via work-from-home, in-center or hybrid delivery models to deliver responsive scale aligned to your unique business needs.

Business continuity planning

Always on. Always available. Even in times of crisis, be ready to support your customers’ needs via an adaptable and secure customer experience (CX) solution underpinned by the resilience of our global business continuity expertise.

Implementation

Ensure a smooth transition with project teams dedicated to rapidly deploy and integrate with your current solution, while maintaining performance and quality standards.

Book a meeting with our experts

Insights

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