Social media CX

Leverage social media to exceed your customers’ support expectations

Transform your social media into a powerful support channel

Build a dynamic social media ecosystem that allows you to create an exceptional, consistent and empathetic social media CX for your customers on the social media platforms they prefer. Use data to drive your social media strategy and performance as well as assess opportunities for growing your customer lifetime value.

An all-in-one solution to maximize time & impact on social

Foundever helps you deliver a superior social media CX by providing a personalized, end-to-end solution that transforms your social media platforms into a powerful support channel. We provide the team, technology and actionable strategy to equip you in supporting customers consistently across social media channels.

Social Media Care

Foundever Social Media Care combines strategy, tools and expertise to deliver exceptional social media experiences. Our team of experts utilize advanced social media skills to offer personalized support and advice to customers while simultaneously monitoring performance to identify opportunities for improvement.

  • Increase your response rates and decrease average handling time across all channels
  • Improve brand sentiment and loyalty with a more personalized approach to social media support
  • Use insights to optimize your social media performance

Social Media Intelligence

Protect your brand’s reputation and anticipate crises with our consultancy service that leverages listening technology and +20 years of digital expertise to transform data from your social media conversations into actionable insights.

  • Gain a deeper understanding of your customers to better meet their needs
  • Utilize social listening to monitor your brand to respond timeously to feedback
  • Create an actionable plan to address online activity that could impact your brand’s reputation

Why Foundever™

Sharing our global experience

Connecting insights from +9 million customer conversations each day enables us to test and learn, creating global best practices to enhance your analytics and AI programs.

An approach focused uniquely on your needs

With analytics programs adapted to the specific needs of your customers, your brand and your industry, our analytics playbooks help you to deliver faster results and more meaningful customer insights.

Combining technical expertise & operational know-how

Depth of knowledge with the leading analytics and AI platforms, combined with +40 years of experience in CX, ensures your insight programs are operationally proven and focus where it matters most.

Book a meeting today

Are you ready to provide a superior social media customer experience? See how our solution can help you deliver personalized customer support that sustains positive brand sentiment.

Insights

Guide
The best practice guide to customer experience in banking and financial services.
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