Self-service solutions

Enable customers to effortlessly self-serve and resolve inquiries, 24/7

Help customers help themselves on any digital channel

Deliver frictionless a self-service CX that quickly provides customers with the support they need, when they need it, without agent intervention. Engage customers on the channels they prefer with the right tools and AI-assisted technology, reducing the need for agent intervention, driving down costs and customer effort and improving operational efficiency.

Deliver optimal self-service omnichannel customer experiences

Foundever provides tailor-made, end-to-end self-service solutions that accelerate handling times while reducing the workload on your teams. Deliver highly effective service by providing the information customers need when they need it, on the digital channels they prefer.

Self-service Content

Help end users quickly resolve their support queries online with step-by-step guides, instructions and other interactive support tools that are easy to find, produce at scale and implement on any digital channel.

  • Save costs by reducing call volumes and improving self-service rates
  • Optimize customer contact by lowering your average handle time (AHT)
  • Decrease customer churn by lowering your Customer Effort Score (CES)

Conversational AI

Solve your main contact reasons using advanced artificial intelligence (AI) technologies to engage your customers on the digital channels of their choice, increasing customer satisfaction and achieving improved call deflection rates.

  • Design engaging, personalized conversations that delight customers
  • Reduce call volumes and costs by assisting customers online 24/7
  • Automate simple and complex repetitive tasks to create scalable support that improves over time

Knowledge Management

Empower agents and customers with access to accurate and consistent answers faster, reducing time to resolution and improving the customer experience. Bring structure and enhanced consistency to your support information, simplifying agent search queries and promoting resolution for customers.

  • Enhance the quality of response by empowering your agents with timely, relevant information
  • Reduce error rates and ensure consistency by creating one easy to maintain “source of truth”
  • Improve agent productivity, efficiency and onboarding with optimized self-service

Why Foundever™

An approach focused uniquely on your needs

Based on field observation, our solutions are designed to meet the challenges of your operational teams and the expectations of your customers.

An organization with +40 years of expertise in the CX industry

Our experts design a CX roadmap built with you, starting from your technological environment and your KPIs, with clear and measurable success criteria.

Combining innovations & operations

Aligned with your organization, culture, values and operational model, our innovations offer a holistic approach that match your business challenges.

Book a meeting today

Are you ready to enhance your self-service experience? Let’s discuss how our solutions can help you address your main contact reasons, save agent time, and save costs.


Using channels as a point of escalation 
Customers request relevant and quick solutions to their queries. Make sure you offer them the…
Leveraging technology to enhance healthcare experiences and drive member satisfaction
As millions of Americans face the possibility of losing healthcare coverage due to the expiration…
How to leverage customer support automation to reduce costs 
Customer support automation helps you offer a better customer experience while reduing costs. Sound complicated?…
Five factors that influence customer expectations 
Understanding customer expectations and what shapes them is the critical first step to developing a…
International Women’s Day 2023: Celebrating women worldwide
On March 8th, Foundever™ is celebrating International Women’s Day (IWD) as part of its year-round…
Say hi to our new brand: We are Foundever™
Today we’re excited to announce our new brand to you — Sitel Group® is now…
Innovation and customer experience: 5 tips for successful digital transformation
Innovation and digitization have become paramount for optimized customer service, but implementing digital transformation projects…
Investing in people and communities to drive education for all
The United Nations recognizes education as a human right, and Foundever™ encourages inclusive and equal…
5 ways working at home and operational excellence go hand-in-hand
Working remotely provides a number of benefits for employees while also supporting operations goals and…
Is your business falling into a CX technology trap?
The latest Foundever™ report warns that while technologies such as artificial intelligence have the potential…