Customer experience for media companies
From playlists and movie premiers, to podcasts, linear programing and multiplayer games, media and entertainment customers have never had so much choice — and your brand has never had so much competition. When any entity that can educate, entertain or inform is now your direct competitor, the only way to keep connecting with your audience is with a CX for media companies that holds their attention.
of customers expect personalization as standard
would share their data for a better service
expect media brands to offer digital CX solutions
expect CX innovation from M&E brands
Entertaining new CX ideas to keep the audience engaged
Access the people and technology to deliver effortless CX
The face of the media and entertainment industry is changing. Your customers are no longer passively consuming content — they’re active participants who need a new level of service and understanding. And when there is so much choice and increasing competition, Foundever™ can help you deliver a CX that makes and maintains a connection with your customers.
associates across the globe
customer experiences delivered daily
brands count on our expertise