CX for media, entertainment and gaming companies
From playlists and movie premiers, to podcasts, linear programing and multiplayer games, media and entertainment customers have never had so much choice – and your brand has never had so much competition. When any entity that can educate, entertain or inform is now your direct competitor, the only way to keep connecting with your audience is with a CX for media companies that holds their attention.
82%
of consumers agree that a company is only as good as its customer service
64%
of customers prioritize brands that deliver a personalized experience
(Source: Qualtrics 2025 consumer trends report)
39%
of consumers plan to cancel a streaming subscription service
(Source)
80%
of consumers, globally play video games
(Source)
Entertaining new CX ideas to keep the audience engaged
Support for every stage of the customer journey
$3.4 trillion
Estimated media, entertainment and gaming revenues by 2028
(Source)
Give your audience what they want, how they want it
In an industry overflowing with choice and channels, knowing who your customers are and how to connect with them is critical — as is keeping them entertained once they’ve discovered your brand. Even so, when everyone is vying for attention, keeping hold of customers means keeping an eye on your CX.
Can you create an environment that elevates enjoyment? Where your services feel personalized? Are your platforms easy to use, and how easy for you to spot when a customer has an issue or is thinking of changing channels?
How we help
- Understand customer personas, dissatisfaction signs and take proactive steps
- Recuperate monies owed without denting brand perception or reputation
- Community and content moderation that reflects your individual brand and customers
Entertainment in moderation
90%
of gamers have either experienced or witnessed emotional abuse or bullying while playing online
Create the best gaming experiences that are safer and more secure
Online gaming is now part of everyday life, and you have a responsibility to keep customers safe. But beyond gaming and communities, all customer connections across channels need to reinforce a positive CX that will protect brand image.
Activities like commenting, posting or in-game chat present a very real risk for social engineering and attempts to defraud. With the right blend of human and technological content moderation and fraud detection, you can take action and keep hold of your audience.
How we help
- Community and content moderation that reflects your individual brand and customers
- Social media management that turns the learning networks into part of your CX delivery
- AI and analytics-powered social engineering and fraud prevention to spot bad actors in real time
CX insights
Related Certifications
Access the people and technology to deliver effortless CX
The face of the media and entertainment industry is changing. Your customers are no longer passively consuming content — they’re active participants who need a new level of service and understanding. And when there is so much choice and increasing competition, Foundever® can help you deliver a CX that makes and maintains a connection with your customers.
150K
associates across the globe
+60
languages
9M
customer experiences delivered daily
+800
brands count on our expertise
Types of services or lines of business
Customer service
- Account billing and inquiry
- Inbound and outbound phone
- Complaint/issue resolution
- Email and chat support
- Product activation and registration
- Acquisition
- Activation and onboarding
- Sales
- Subscriptions
- Loyalty and rewards programs
- Winback/save retention
- Billing
- Customer surveys
- Technical support