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Meeting and exceeding customer expectations in travel and tourism
What do modern travelers truly want? When it comes to…
ISG names Foundever® ‘Global Leader’ for fifth consecutive year
Foundever has been named a Global Leader across all quadrants in the 2024 ISG Provider…
How generative AI will impact the future of CX roles: 8 takeaways
We’re answering the questions everyone’s been wondering: How will AI…
Global food brand boosts employee experience and delivers CX in 80 languages
To ensure brand-specific communication in technology-driven CX, we implemented a…
Foundever® location spotlight: Fez, Morocco
As Foundever® expands its multilingual efforts throughout the beautifully historic…
5 takeaways to contact center coaching through gamification and AI
Finding the best ways to elevate contact center performance is…
CX roles of the future 2035
In this whitepaper, we dive into five key insights about the future of work.
The future of generative AI and how it will shape CX by 2035
There’s no doubt that GenAI is rapidly evolving — what…
Listen and learn: Why social media monitoring is critical to media and gaming CX success
Social listening can give any media, entertainment or gaming brand…