- Home
- Thought leadership & insights
Thought leadership & insights
Explore ideas, perspectives & trends shaping CX
Get the latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges.
Everest Group – CXM Services PEAK Matrix Assessment 2026 – Americas
Read the report to see what sets today’s CX leaders apart, and how Foundever is…
The CX customer complexity guide
See how the CX leaders furthest ahead are handling AI, cost, and agent attrition.
The operator’s advantage
Find out how journey mapping and Lean create the foundation AI needs to improve the…
The truth about Trust & Safety
In this ebook, we break down the five biggest misconceptions about trust and safety.
Rethinking Customer Experience in the Age of Agentic AI
Foundever and ISG examine how agentic AI cuts customer effort – and why controlled execution,…
Foundever® recognized as Global Customer Experience Management Leader
The Everest Group PEAK Matrix® assesses the relative market impact, vision and capability of service…
Foundever positioned as ‘Leader’ in NelsonHall Conversational Commerce NEAT evaluation
NelsonHall has identified Foundever as a ‘Leader’ in the Retention Capability market segment.