Real-world insights
Explore ideas, perspectives & trends shaping CX
Get the latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges.
Highlights
Using channels as a point of escalation
Customers request relevant and quick solutions to their queries. Make…
Learn more
Leveraging technology to enhance healthcare experiences and drive member satisfaction
As millions of Americans face the possibility of losing healthcare…
Learn more
An automation fabric for your contact center
In this webinar, you’ll learn how you can integrate an automation fabric into your contact…
Learn more
How to leverage customer support automation to reduce costs
Customer support automation helps you offer a better customer experience…
Learn more
Five factors that influence customer expectations
Understanding customer expectations and what shapes them is the critical…
Learn more
International Women’s Day 2023: Celebrating women worldwide
On March 8th, Foundever™ is celebrating International Women’s Day (IWD)…
Learn more
Say hi to our new brand: We are Foundever™
Today we’re excited to announce our new brand to you…
Learn more
Innovation and customer experience: 5 tips for successful digital transformation
Innovation and digitization have become paramount for optimized customer service,…
Learn more
Investing in people and communities to drive education for all
The United Nations recognizes education as a human right, and…
Learn more