Thought leadership & insights
Explore ideas, perspectives & trends shaping CX
Get the latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges.
Ebook
This ebook outlines essential CX metrics and how to create seamless experiences.
Report
Discover the defining CX trends of 2025 and learn how to translate them into tangible…
Whitepaper
In this whitepaper, we dive into five key insights about the future of work.
Analyst report
ISG Provider Lens™ Recognizes Sitel Group® as Leader in Europe & U.K. Report
In its latest Global Quadrant Report, Information Services Group (ISG) named Sitel Group® a continued…
Analyst report
Sitel Group® redesigns CX and EX for Zen shopping experiences
In its recent Point of View, HFS provided an overview of how Sitel Group partnered…
Analyst report
Frost & Sullivan’s Best Practices Competitive Strategy Leadership Award
Frost & Sullivan determined that Sitel Group excels in many of the criteria in the…