Customer experience management in crypto and Web3
With a growing ecosystem of crypto exchanges, wallets, NFT marketplaces, payment solutions and decentralized applications, the Web3 space is expanding at a fast pace and becoming increasingly competitive. Foundever™ helps disruptive crypto brands and traditional Web2 companies looking to expand into Web3 with the expertise and solutions they need to deliver seamless customer support with speed, scale, agility and the highest levels of security.
Your one-stop shop for agile, seamless CX
clients across the globe in fintech and financial services
associates with hyper-growth and disruptive brands
associates handling crypto and NFT-related calls
CX solutions built for your crypto and Web3 customers
Enhancing crypto value through exceptional CX
With a projected revenue of $37.87 billion in 2023, there’s no doubt the world is embracing digital currency. To succeed in this new way of exchange, understanding consumer needs is crucial.
In partnership with ITAK, a leading Web3 consulting brand, we are excited to deliver this whitepaper to you. In it, we detail the following key points and what your brand needs to do to level up your CX in this exciting yet risky environment.
Who we partner with
Crypto native brands
We help experienced players implement, optimize and scale CX support operations.
- Centralized and decentralized exchanges
- Software and hardware wallets
- NFT marketplaces
- Payments and ecommerce
- Social and gaming
Traditional brands expanding into Web3
We help companies that are new to crypto to pivot quickly, develop strong crypto expertise and remain competitive.
- Payment processors
- Banking and insurance
- Credit card providers
- Retail and ecommerce
- Financial services
Foundever strategic crypto and Web3 partners
Through strategic partnerships, we’ve invested in training our people about crypto.
Founder and CEO, The Crypto Institute
“Empowered by our Crypto Institute training and certification program, the Foundever team is primed to lead high-performing customer service teams across the crypto industry.”
ITAK is an Innovation Catalyst centered on three key pillars: Agency, Accelerator and Education. These pillars help the company innovate by connecting brands, creators, startups and venture capitalists. The goal is to harness the power of positive innovation.
Seamless digital experiences for Web3 customers anywhere, anytime
When your Web3 customers need help, their support experience should have the same type of low-effort/high-reward feeling they get from your products. We specialize in creating CX support journeys tailored to Web3 customers that mirror the easy, intuitive and personalized experience that maximizes customer lifetime value.
brands trust us with their CX
customer experiences supported daily
associates across the globe