Customer experience management in crypto and Web3

With a growing ecosystem of crypto exchanges, wallets, NFT marketplaces, payment solutions and decentralized applications, the Web3 space is expanding at a fast pace and becoming increasingly competitive. Foundever™ helps disruptive crypto brands and traditional Web2 companies looking to expand into Web3 with the expertise and solutions they need to deliver seamless customer support with speed, scale, agility and the highest levels of security.

Your one-stop shop for agile, seamless CX

+110

clients across the globe in fintech and financial services

+30

disruptive brands

31,000

associates with hyper-growth and disruptive brands

+1,000

associates handling crypto and NFT-related calls

CX solutions built for your crypto and Web3 customers

Complete CX support infrastructure offering scale and flexibility

45

delivery countries

A CX model that evolves with your needs

In the early phases of crypto and Web3, leaders were focused on customer acquisition and revenue growth, leaving the customer experience behind. They now realize the importance of a strong customer support infrastructure that can address contact inquiries with speed, agility and security.

Our global footprint provides the opportunity to scale quickly and expand in new markets, channels and languages with the flexibility you expect. Count on us to deliver a seamless experience through the lifecycle of authentication, account setup, account preferences, account funding and relevant service upsell.

How we help

  • 24/7 omnichannel operations to handle high market volatility and contact volume spikes, with ability to scale up and down with agility
  • Global footprint to expand in new languages and markets at your speed, in a cost-effective manner
  • The appropriate combination of people and automation to manage large volumes and prioritize customer requests

Secure CX operations to protect your business and customers

39%

of consumers are ready to share their data with brands

Deliver support experiences that are safer, secure and more innovative

Recently awarded the Fortress Cyber Security Awards, we fully understand the critical role data security plays in crypto, DeFi and Web3. No matter where in the world you choose to operate, you need complete confidence in a reliable support infrastructure to keep data and digital assets safe amongst a growing number of threats from hackers.

We deliver solutions to secure your customers’ online data, transactions and payments, ensuring complete trust and confidence in your business. Through fraud detection and prevention models, we create a secure environment tailored to your needs.

How we help

  • Ensure safe and secure payment options for customers
  • Fraud detection and prevention model, supported by leading Web3 analytics technologies
  • Identity verification and real-time transaction monitoring and verification

Continuous improvement in cost reduction and CX efficiencies

100%

monitoring of all interactions globally

CX delivery with your ROI in mind

Crypto and Web3 brands choose to work with us because we think like they do. We nail the table-stakes with the advantage of our +40 years of experience. But we thrive on agility and iterative experiementation like a lean startup, powering a cycle of constant improvement and innovation.

This means we’re always looking out for your CX investment with tailor-made solutions and customer support that will increase usage, retention and lifetime value.

How we help

  • CX automation and data analytics to drive higher performance
  • Strategy to reduce your unit cost while maintaining your CX quality
  • Cost containment during periods of rapid growth and high market fluctuations

Enhancing crypto value through exceptional CX

With a projected revenue of $37.87 billion in 2023, there’s no doubt the world is embracing digital currency. To succeed in this new way of exchange, understanding consumer needs is crucial.

In partnership with ITAK, a leading Web3 consulting brand, we are excited to deliver this whitepaper to you. In it, we detail the following key points and what your brand needs to do to level up your CX in this exciting yet risky environment.

Who we partner with

Crypto native brands

We help experienced players implement, optimize and scale CX support operations.

  • Centralized and decentralized exchanges
  • Software and hardware wallets
  • NFT marketplaces
  • Payments and e-commerce
  • Social and gaming

Traditional brands expanding into Web3

We help companies that are new to crypto to pivot quickly, develop strong crypto expertise and remain competitive.

  • Payment processors
  • Banking and insurance
  • Credit card providers
  • Retail and e-commerce
  • Financial services

Certifications

PCI DSS
ISO 27001:2013 and ISO 27002:2013
SOC Type 1 and SOC Type 2

Foundever strategic crypto and Web3 partners

Through strategic partnerships, we’ve invested in training our people about crypto.

Anthony Pompliano,
Founder and CEO, The Crypto Institute

“Empowered by our Crypto Institute training and certification program, the Foundever team is primed to lead high-performing customer service teams across the crypto industry.”

Massimo Moretti,
CEO, ITAK

ITAK is an innovation catalyst centered on three key pillars: Agency, Accelerator and Education. These pillars help the company innovate by connecting brands, creators, startups and venture capitalists. The goal is to harness the power of positive innovation.

Seamless digital experiences for Web3 customers anywhere, anytime

When your Web3 customers need help, their support experience should have the same type of low-effort/high-reward feeling they get from your products. We specialize in creating CX support journeys tailored to Web3 customers that mirror the easy, intuitive and personalized experience that maximizes customer lifetime value.

+750

brands trust us with their CX

9M

customer experiences supported daily

170K

associates across the globe

CX for Web3 brands with Foundever™

Whitepaper
To succeed in this new way of exchange, understanding consumer needs is crucial.
Ebook
Customer experience is the ultimate disruptor.
Whitepaper
It’s safe to say that powerful CX trends have emerged over the last year. What…

Types of services or lines of business

Login management

Help customers efficiently navigate websites and apps to access their crypto wallet.

Payment processing

Agile multilingual support assists customers with urgent questions surrounding crypto payments.

Fraud prevention

Help brands with identity management including KYC.

Anti-money laundering

Highly trained associates are vetted on recurring security threats and adherence to protocols.