Customer experience management in crypto and Web3
When dealing with one of the most volatile markets, one thing your customers should depend on is a reliable, superior customer experience. And as competition heats up amongst digital exchanges, setting yourself apart from the rest has never been more important. We help disruptive crypto brands and traditional Web2 companies looking to expand into Web3 with the expertise and solutions they need to deliver seamless customer support with speed, scale, agility and the highest levels of security.
Your one-stop shop for agile, seamless CX
+110
clients across the globe in fintech and financial services
+30
disruptive brands
31,000
associates with hyper-growth and disruptive brands
+1,000
associates handling crypto and NFT-related calls
CX solutions built for your crypto and Web3 customers
Complete CX support infrastructure offering scale and flexibility
45
delivery countries
A CX model that evolves with your needs
In the early phases of crypto and Web3, leaders were focused on customer acquisition and revenue growth, leaving the customer experience behind. They now realize the importance of a strong customer support infrastructure that can address contact inquiries with speed, agility and security.
Our global footprint provides the opportunity to scale quickly and expand in new markets, channels and languages with the flexibility you expect. Count on us to deliver a seamless experience through the lifecycle of authentication, account setup, account preferences, account funding and relevant service upsell.
How we help
- 24/7 omnichannel operations to handle high market volatility and contact volume spikes, with ability to scale up and down with agility
- Global footprint to expand in new languages and markets at your speed, in a cost-effective manner
- The appropriate combination of people and automation to manage large volumes and prioritize customer requests
Secure CX operations to protect your business and customers
83%
of consumers say they will not do business with brands they don’t trust
(Source)
Deliver support experiences that are safer, secure and more innovative
Trust is a critical key to winning customers — and we fully understand the critical role data security plays in crypto, DeFi and Web3. Foundever® has been awarded the Fortress Cyber Security Award for the past three years, and we take security very seriously. No matter where in the world you choose to operate, you need complete confidence in a reliable support infrastructure to keep data and digital assets safe amongst a growing number of threats from hackers.
We deliver solutions to secure your customers’ online data, transactions and payments, ensuring complete trust and confidence in your business. Through fraud detection and prevention models, we create a secure environment tailored to your needs.
How we help
- Ensure safe and secure payment options for customers
- Fraud detection and prevention model, supported by leading Web3 analytics technologies
- Identity verification and real-time transaction monitoring and verification
Continuous improvement in cost reduction and CX efficiencies
100%
monitoring of all interactions globally
CX delivery with your ROI in mind
Crypto and Web3 brands choose to work with us because we think like they do. We nail the table-stakes with the advantage of our +40 years of experience. But we thrive on agility and iterative experimentation like a lean startup, powering a cycle of constant improvement and innovation.
This means we’re always looking out for your CX investment with tailor-made solutions and customer support that will increase usage, retention and lifetime value.
How we help
- CX automation and data analytics to drive higher performance
- Strategy to reduce your unit cost while maintaining your CX quality
- Cost containment during periods of rapid growth and high market fluctuations
Enhancing crypto value through exceptional CX
As cryptocurrency ownership has nearly doubled in the last three years since the end of 2021, there’s no doubt the world is embracing digital currency and racing to the world of Web3. To succeed in this new way of exchange, understanding consumer needs is crucial.
In this whitepaper, we detail what your brand needs to do to level up your CX in this exciting environment.
Who we partner with
Crypto native brands
We help experienced players implement, optimize and scale CX support operations.
- Exchanges and custodians
- NFT marketplaces
- Social and gaming
- Wallets and gaming
- Web3 and Metaverse
Non-native crypto and Web3 brands
We help companies that are new to crypto to picot quickly, develop strong crypto expertise and remain competitive.
- Payment processors
- Banking and insurance
- Credit card providers
- Retail and e-commerce
- Financial services
Certifications
Seamless digital experiences for Web3 customers anywhere, anytime
When your customers need help, their support experience should have the same type of low-effort/high-reward feeling they get from your products. We specialize in creating CX support journeys tailored to your customers that mirror the easy, intuitive and personalized experience that maximizes customer lifetime value.
+800
brands trust Foundever® with their CX
9M
customer experiences supported daily
150K
associates across the globe
CX for Web3 brands with Foundever®
Types of services or lines of business
Login management
Help customers efficiently navigate websites and apps to access their crypto wallet.
Payment processing
Agile multilingual support assists customers with urgent questions surrounding crypto payments.
Fraud prevention
Help brands with identity management, including “Know Your Client”.
Anti-money laundering
Highly trained associates are vetted on recurring security threats and adherence to protocols.