Back-office support services

With proven experience supporting back-office services for more than 60 global brands in verticals – including financial services​ and payments, technology, consumer products and retail,​ media and entertainment, communications, healthcare and utilities​ – Foundever brings industry best practices to add value to your back office and CX strategy needs.

Whether it’s data entry, payment processing and customer correspondence for fast-moving consumer goods (FMCG) companies, account management and supply chain management in the automotive industry or compliance oversight and claims processing in insurance – the only element of our service that remains the same is the quality of our people and the levels of training they receive.

Streamline back-office processes by harnessing intelligent automation to handle high-volume repetitive tasks, reduce the need for manual data entry and simplify data processing. Through automation in the right areas, brands can quickly enhance back-office productivity to reduce backlog, improve accuracy and drive employee satisfaction via more rewarding back-office work.

With historical and real-time data from both back-office operations and customer service departments, we predict future workload in the back office and determine resource requirements needed to handle the forecasted workload levels – establishing processes to manage employee productivity and balance and prioritize work in real time.