Explore ideas, perspectives & trends shaping CX
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5 ways working at home and operational excellence go hand-in-hand
Working remotely provides a number of benefits for employees while…Learn more
Is your business falling into a CX technology trap?
The latest Foundever™ report warns that while technologies such as…Learn more
Why one-in-three consumers now use online chat
Thanks to its immediacy and accessibility, new Foundever™ research details…Learn more
Why it’s time for companies to educate themselves about the employee experience
The latest Foundever™ report — “Time to Act: The Customer…Learn more
Does the customer experience landscape look the same in every country?
New Foundever™ research shows convergence and divergence in equal measure…Learn more
Metaverse: the new CX channel
The Metaverse is complex and its future remains unknown. But…Learn more
Why CX needs to go back to basics in 2023
The latest Foundever™ report, “Time to Act: The Customer Experience…Learn more
Is your organization struggling to deliver a positive customer experience?
New Foundever™ research suggests brands need to work harder to…Learn more
Conversation at HeART: The first nomad art prize for contemporary art
Foundever™ awarded the Nomad Art Prize to one talented artist,…Learn more