Thought leadership & insights
Explore ideas, perspectives & trends shaping CX
Get the latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges.
Foundever® recognized as Customer Experience Management leader
Everest Group’s PEAK Matrix® takes a deep dive into the relative market impact, vision and…
Foundever® named ‘Company of the Year’ in Europe
Frost & Sullivan’s ‘Company of the Year’ award recognizes industry best practices for the market…
Customer experience in South Africa
Join Foundever® + Everest Group for an engaging discussion on the role of CX in…
Securing your customer experience
How to choose the right CX delivery partner in an age of rising cyber threats.
Mastering multilingual
A guide to consolidation, consistency, cost efficiency and scalability.
Navigating Disruption with Generative AI Strategies
Foundever® teamed up with ISG to walk through the evolution of modern CX.
Measure & manage contact center performance
What are the most important metrics for managing a contact center?