MIAMI – July 1, 2025 – Foundever®, a global leader in the customer experience (CX) industry, has been named a “Leader” in the NelsonHall Conversational Commerce NEAT evaluation in the “Retention Capability” market segment. This recognition reflects the company’s ability to deliver immediate results while also meeting the evolving needs of future clients in conversational commerce.
“We are deeply honored to be recognized as a ‘Leader’ in the NelsonHall Conversational Commerce NEAT evaluation,” said Laurent Uberti, President, CEO, and Founder of Foundever. “This accolade underscores our commitment to using cutting-edge AI technologies and strategic consulting to enhance customer retention and drive sustainable growth. As a company, we are committed to advancing CX innovation and this recognition spotlights our leadership in conversational commerce and customer retention. We are grateful to NelsonHall for this validation and look forward to continuing our journey of excellence in the CX industry.”
“Foundever demonstrates a powerful combination of consulting, AI-driven talent enablement and analytics that set a high standard for conversational commerce — especially in orchestrating retention-focused customer journeys,” said Ivan Kotzev, Lead CX Services Analyst at NelsonHall.
In the report, NelsonHall noted the following strengths for Foundever:
- Strategic consulting capability for revenue generation services with expertise in creating sales through service enablement
- Comprehensive sales talent management practice with a stack of AI tools for employee recruitment, training, coaching, collaboration and engagement
- AI-powered knowledge management with in-house and external assisting agents for sales and retention personalization
- Portfolio of sales analytics and campaign analytics programs with optimized results beyond revenue generation
- Established fulfilment operations and logistics services to support D2C brands
The NelsonHall Vendor Evaluation & Assessment Tool (NEAT) assesses vendors offering conversational commerce services across B2C, B2B, and B2B2C environments, spanning voice, messaging, video and social media channels. It evaluates each provider’s ability to deliver immediate benefits and meet future client needs in areas like sales and retention. Based on performance, vendors are categorized as Leaders, High Achievers, Innovators or Major Players. This year’s evaluation included 11 global providers, including Foundever.
Download the report and learn more about foundever.com.
About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., Europe, and Asia Pacific, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s analysis is based on rigorous, primary research, and is widely respected for the quality and depth of its insight.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instragram.
Media contact for Foundever:
Rebecca Sanders, Head of Corporate Communications
media@foundever.com
Media contact for NelsonHall:
Paul Connolly, Communications Director
paul.connolly@nelson-hall.com