CX case studies

Explore our collection of CX case studies across various industries. Discover how Foundever partners with businesses to enhance customer satisfaction, drive loyalty and achieve remarkable results.

They came looking for cost savings. They found something better.

When one of America’s most iconic media brands needed to protect subscriber loyalty and increase retention, they turned to Foundever®. Here’s what happened.

[casestudies] Category Industries
Retail & e-commerce

Global luxury coffee brand boosts customer satisfaction and sales in the Canadian market

Discover how a blend of high-touch service and effective sales strategies helped this coffee brand achieve major gains.

Utilities

Major energy provider unlocks $3.7M savings through unified QA strategy with Foundever®

Find out how the client and Foundever established a unified, independent QA function.

Technology

Global audio brand transforms CX and cuts costs with a multilingual hub strategy

Find out how Foundever transitioned operations into a single multilingual hub, powered by strong governance & cross-functional leadership.

Banking & financial servicesManufacturing

German mobility payments provider drives 26-point CSAT surge with real-time customer insights

Find out how Foundever’s automated post-call surveys turned customer feedback into real-time insights via Power BI dashboards.

Media, entertainment & gamingTelecoms

One of the largest U.K. telecoms providers drives sales and retention success during a cost-of-living crisis

Foundever analyzed customer data and journey maps to design a targeted outbound sales and retention strategy.

Technology

World-class photography brand builds picture-perfect multilingual CX

Find out how Foundever built a multilingual team based in Portugal to service 12 of the client’s key European markets.

Travel & hospitality

Global car rental company uses employee retention to fuel CX-driven revenues

Discover how Foundever helped the client build a retention plan using insights from absence tracking, SWOT groups, and team roundtables.

Telecoms

Major telecoms provider more than doubles sales conversion

Discover how Foundever used a consultative, needs-based sales strategy backed by technical expertise and customer insights.

Banking & financial servicesFintech

Leading fintech brand streamlines operations while reducing cost to serve by 30%

Discover how Foundever reduced the client’s costs by moving contact center operations to cost-effective nearshore locations in Europe.