Bristol, U.K. – 30 April 2024 – Women in CX (WiCX) is proud to announce its collaboration with Foundever™, a global leader in the customer experience (CX) industry, establishing the first-ever partnership between WiCX and a CX provider and business process outsourcing (BPO) company. This collaboration will culminate in an event on May 31st in Stockholm, marking WiCX’s inaugural presence in the Nordic region.
Women in CX, a leading community dedicated to empowering women in the customer experience industry, has long been committed to fostering connections, sharing insights, and driving innovation within the CX space. With this new collaboration, WiCX expands its reach into the Nordics, bringing its signature blend of thought leadership and networking opportunities to women in the region.
Foundever, a global leader in the CX industry with 170,000 associates across the globe supporting +800 of the world’s leading and digital-first brands, , brings its wealth of expertise and experience. Together with WiCX, Foundever is committed to delivering an event that not only inspires women leaders and advocates, but also provides practical, tangible takeaways for attendees.
“This collaboration with Foundever marks a significant milestone for Women in CX as we extend our in-person events to the Nordics for the first time,” says Clare Muscutt, Founder and CEO of Women in CX. “Our partnership represents a shared commitment to empowering women professionals and advancing the CX industry through knowledge-sharing and networking. Together, we’re creating a platform for women to drive meaningful change as part of the movement for human-centred business.”
The upcoming event, ‘Leading Audaciously in the Age of AI,’ is free to attend and promises to provide a platform for women in the CX industry to come together, make new connections, and gain valuable insights into the latest trends and challenges shaping the future of customer and employee experience. Attendees can expect engaging discussions, healthy debate and networking opportunities.
“We are thrilled to partner with Women in CX for this upcoming event to bring women leaders together to speak about grounded applications of AI in this ever-evolving landscape of the customer experience,” said Maria Harju, EVP, Enterprise Operating Standards & Global Clients, Foundever and Finland native. “We look forward to speaking about this new era of CX and AI and how we can all take real-life applications into our organisations leveraging our shared experiences.”
WiCX and Foundever invite women working in B2C industries in the Nordics to attend the event and participate in the conversation shaping the future of customer and employee experience.
For more information and to register for the event, visit womenincx.community/leading-audaciously-in-the-age-of-ai
About Women in CX
Women in CX is the world’s first online membership community for women in customer experience. Their mission is to unleash the power of women to lead the future of human-centred business through content, community, education and events.
About Foundever™
Foundever™ is a global leader in the customer experience industry. With 170,000 associates across the globe, they’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Foundever’s innovative CX solutions, technology and expertise are designed to support the operational needs of its clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever. Get to know us at www.foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.
Media contacts
Foundever
Rebecca Sanders
media@foundever.com
Women in CX
Sabine Groven
sabine@womenincx.community