Miami, FL — November 4 2026 — Foundever®, the next-generation service leader reinventing customer experience (CX), has confirmed Darryl Hill is serving as chief operating officer (COO). Hill leads the company’s global operations across more than 45 countries, with responsibility for driving delivery performance, ensuring operational consistency and delivering greater value to clients.
As Foundever enters its next phase under CEO Pierre Barrial, Hill will play a central role in translating the company’s strategic priorities into operational execution, strengthening client relationships and supporting sustainable growth.
“Darryl has the experience and judgment to help turn our strategy into action,” said Pierre Barrial, CEO of Foundever. “Our clients are looking to strengthen their brands, make every customer interaction more effortless and deliver measurable performance as expectations and technology evolve. Darryl will help us bring our people, operational expertise and AI capabilities together to deliver those outcomes at scale.”
“I am excited to be part of Foundever as the company moves into its next phase of growth and transformation,” said Darryl Hill, COO of Foundever. “We are making global scale feel seamless so that brands remain true to their promises, regardless of market or channel. When our operations work together with clarity and purpose, we build trust, improve performance and create better experiences for customers and our people. I look forward to building on that strong foundation as we move into this next chapter.
Hill brings more than 20 years of senior leadership experience across global CX and technology-enabled services organizations. Prior to Foundever, he served as SVP within the COO organization for the Americas and EMEA at TaskUs, COO at Everise, SVP EMEA at Concentrix and managing director at Capita Business Services.
Throughout his career, Hill has led complex, multinational operations across onshore, nearshore and offshore delivery models. He has also driven organizational redesign, supported mergers and acquisitions with a focus on cultural and leadership integration, and led AI, automation and innovation initiatives. His leadership has been recognized through multiple industry awards, including the Concentrix Executive Leadership Global Award, the Capita Plc. Exceptional Executive Leadership Gold Award and the CCMA EMEA Site Director Award.
About Foundever®
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 130,000 people in more than 45 countries partner with the world’s leading brands to deliver integrated CX, agentic AI operations and data-powered transformation. Each year, we power 3.3 billion conversations across more than 60 languages for over 800 brands, drawing on 30 years of cross-client operational intelligence to deliver measurable business outcomes.
Discover more at www.foundever.com and connect with us on LinkedIn, Facebook, YouTube and Instagram.
Media contact: media@foundever.com