MIAMI – January 17, 2024 – Foundever™, a global leader in the customer experience (CX) industry, today announced that Maria Harju, previously serving as Chief Revenue Officer – EMEA & Global Accounts, is taking on an expanded role within the company as the Executive Vice President (EVP) of Enterprise Operating Standards & Global Clients. Maria’s exceptional leadership has played a pivotal role in the success of Foundever, particularly in driving growth and securing global clients for the company. In her recent capacity, she led the Sales, Solutions, Pricing and Account Management teams, contributing significantly to the winning, management and growth of multilingual logos for the group.
“We extend our sincere congratulations to Maria Harju on her expanded role as EVP, Enterprise Operating Standards & Global Clients,” said Olivier Camino, Foundever & Global COO of Foundever. “Maria’s positive impact has been felt across our entire organization, and her new responsibilities underline our commitment to operational excellence and set the stage for our ongoing success in the evolving CX landscape, further cementing our position as the go-to partner for our clients around the world.”
In her expanded role, Maria will not only continue to oversee the Operational Delivery for all Global Clients but will also spearhead critical functions related to Enterprise Operating Standards and ways of working. This encompasses pivotal areas such as Operational Delivery, PeakOS (proprietary global operating standards at Foundever), the Project Management Organization (PMO), Operational Audit, Revenue Operations Playbooks and the systems, solutions, knowledge management and learning supporting each of these functions. This strategic move reflects a commitment from Foundever to excellence in delivering best-in-class CX solutions for its global clientele and positions Maria as a key architect in the company’s continued growth.
“I am deeply grateful for the opportunity to take on this new role at Foundever,” said Maria Harju, EVP, Enterprise Operating Standards & Global Clients at Foundever. “As we navigate the transformative landscape of the CX industry, my focus will be on driving operational standards, efficiency and delivering exceptional solutions, delivery and value to our clients. Together with our multifaceted and talented teams around the world, I am excited to continue making meaningful connections in the years ahead.”
To learn more about Foundever, visit www.foundever.com.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.