PARIS – 16 August 2023 – Foundever™, a global leader in the customer experience (CX) industry, has been named a finalist 10 times across eight categories in the European Contact Centre & Customer Service Awards (ECCCSAs) 2023.
In its 23rd year, the ECCCSAs are the longest-running and largest awards programme in the customer contact industry, recognising organisations across Europe that are leading the way in delivering exceptional service to customers.
As a global CX leader, Foundever offers a wide range of products and solutions for its more than +750 clients, delivering +9 million experiences every day. After a thorough judging process, the company’s innovation within the CX industry has been recognised in a range of categories, including:
- Foundever & Virgin Media O2 – Best BPO Partnership – Finalist
- Foundever & Fiverr – Best BPO Partnership – Finalist
- Foundever & Lexmark – Best BPO Partnership – Finalist
- Foundever & Philips – Best Customer Experience Redesign – Finalist
- Foundever Employee Experience – Best Employee Experience – Finalist
- Foundever & Sony Consumer (Cairo)- Best Customer Experience Into Europe – Finalist
- Foundever & Bouygues Telecom – Best Innovation in Customer Service – Finalist
- Foundever & European healthcare provider – Best Pan-European Contact Centre Operation – Finalist
- Foundever & PayPal – Most Effective Learning & Development Programme – Finalist
- Foundever in Barcelona – Best New Contact Centre Operation – Finalist
“We are delighted to be recognised by the ECCCSAs for another year,” said Olivier Camino, global COO and co-founder at Foundever. “We take pride in our commitment to making an impact, building innovative customer-centric solutions and shaping our culture and employee experience. Being shortlisted in eight categories is a true honour and a testament to our dedicated team.”
Learn more about the ECCCSAs here and for more information about Foundever, visit www.foundever.com
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com and connect with us on LinkedIn, Twitter, Facebook and Instagram.
Media contact
Rebecca Sanders