PARIS – 16 August 2023 – Foundever™, a global leader in the customer experience (CX) industry, has been named a finalist 10 times across eight categories in the European Contact Centre & Customer Service Awards (ECCCSAs) 2023.
In its 23rd year, the ECCCSAs are the longest-running and largest awards programme in the customer contact industry, recognising organisations across Europe that are leading the way in delivering exceptional service to customers.
As a global CX leader, Foundever offers a wide range of products and solutions for its more than +750 clients, delivering +9 million experiences every day. After a thorough judging process, the company’s innovation within the CX industry has been recognised in a range of categories, including:
- Foundever & Virgin Media O2 – Best BPO Partnership – Finalist
- Foundever & Fiverr – Best BPO Partnership – Finalist
- Foundever & Lexmark – Best BPO Partnership – Finalist
- Foundever & Philips – Best Customer Experience Redesign – Finalist
- Foundever Employee Experience – Best Employee Experience – Finalist
- Foundever & Sony Consumer (Cairo)- Best Customer Experience Into Europe – Finalist
- Foundever & Bouygues Telecom – Best Innovation in Customer Service – Finalist
- Foundever & European healthcare provider – Best Pan-European Contact Centre Operation – Finalist
- Foundever & PayPal – Most Effective Learning & Development Programme – Finalist
- Foundever in Barcelona – Best New Contact Centre Operation – Finalist
“We are delighted to be recognised by the ECCCSAs for another year,” said Olivier Camino, global COO and co-founder at Foundever. “We take pride in our commitment to making an impact, building innovative customer-centric solutions and shaping our culture and employee experience. Being shortlisted in eight categories is a true honour and a testament to our dedicated team.”
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.