MIAMI – April 27, 2023 – Foundever™, a global leader in the customer experience (CX) industry, today announced that it has been named Company of the Year by Frost & Sullivan. Frost & Sullivan’s Company of the Year Award is its top honor and recognizes the market participant that exemplifies visionary innovation, market-leading performance and unmatched customer care.
“We are beyond appreciative to have received this incredible honor from Frost & Sullivan,” said Olivier Camino, global COO & co-founder of Foundever. “Our focus on the employee experience–especially with our hybrid workspaces–is a testament to our belief that the employee experience is the customer experience. We’re proud to be leading the charge with innovations to provide and maintain a better company culture for our 170,000 people around the world.”
Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated company. Foundever excels in many of the criteria in the CX Outsourcing Employee Engagement space.
“We bestow Foundever with the 2022 Company of the Year Award in the Global CX outsourcing employee engagement industry,” said Alpa Shah, Global Vice President of CX Practice, Frost & Sullivan. “The company has strategically invested in employee engagement to tackle the industry’s long history of attrition issues. It achieved this by recognizing that work from home is here to stay, so hybrid models are imperative.”
To read the full report from Frost & Sullivan, click here.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
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