Foundever™ Achieves HITRUST Essentials, 1-year e1 Certification Demonstrating Foundational Cybersecurity

The certification validates that Foundever is committed to foundational cybersecurity controls and information risk management

Published ·March 25, 2024

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Miami – March 25, 2024 – Foundever™, a leading global provider of customer experience (CX) products and solutions, today announced its Oneteam has earned certified status by HITRUST for foundational cybersecurity.

HITRUST Essentials, 1-year e1 Certification demonstrates that the organization’s production tool “Oneteam,” an enterprise-level collaboration and communication tool at Foundever, has focused on the most critical controls to demonstrate that essential cybersecurity hygiene is in place. The e1 assessment is one of three progressive HITRUST assessments that leverage the HITRUST Framework (HITRUST CSF) to prescribe cyber threat adaptive controls that are appropriate for each assurance type.

“In today’s environment, it’s imperative that organizations like ours keep pace with current and emerging threats” said Chris Knauer, Chief Security Officer at Foundever. “With this focus, we are pleased to announce the HITRUST e1 Certification of Oneteam. Developed internally by our R&D team and deployed in a secure environment, Oneteam connects our global teams working in the office, at home or in hybrid roles. Having the HITRUST e1 Certification of Oneteam solidifies our commitment at Foundever to the highest cybersecurity and data protection standards for our clients.”

“The e1 provides the right level of information security assurance for organizations that pose low levels of risk” said Jeremy Huval, Chief Innovation Officer at HITRUST. “The e1 also provides an excellent starting point for organizations wanting to mature their risk management, privacy, and compliance programs and establish a strong foundation to progress to higher levels of assurance. Congratulations to Foundever for successfully demonstrating foundational cybersecurity.”

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +8000 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.

Foundever media contact:
Rebecca Sanders