MIAMI – September 17, 2024 – Foundever®, a global leader in the customer experience (CX) industry, is pleased to share a video recording of an engaging discussion between Nita Morgan, Country Manager – South Africa, Foundever, and David Rickard, Partner, Everest Group. The discussion focuses on the growing South African market and the significant role of CX in the country. Some of the key insights include:
- Cape Town as a Strategic Hub: The rationale behind selecting Cape Town, South Africa for the company’s new hub location.
- Rich BPO Opportunities: The abundant opportunities South Africa offers to the BPO industry.
- Employee Experience Excellence: Factors that make the employee experience exceptional in Foundever hubs.
- Safety and Security: The critical role of safety and security in enhancing the employee experience.
“Cape Town represents a strategic choice for Foundever, offering a unique blend of skilled talent, robust infrastructure, and a favorable business environment,” said Nita Morgan, Country Manager – South Africa, Foundever. “Our investment in this region highlights our commitment to delivering exceptional customer experiences while creating meaningful career opportunities for our employees and fostering local economic growth and development.”
The discussion between David and Nita provides a comprehensive overview of critical areas, emphasizing the strategic advantages and unique benefits of operating in South Africa.
“Investing in the growth and career development of our employees is paramount to our success,” said Nita. “By nurturing their skills and fostering career advancement opportunities, we not only enhance our team’s expertise and job satisfaction but also drive innovation and excellence in the services we deliver to our clients. I’m fortunate enough to be able to tell my own success story to motivate our people as well.”
In 2023, Foundever made significant strides by opening its first contact center in South Africa, located in Cape Town. This new hub aligns with the company’s mission to deliver digital-first CX solutions and offer additional English-language support and diverse and scalable talent to its expanding client base.
Watch the full recording of David and Nita’s discussion here and learn more about the company at foundever.com. Interested applicants are encouraged to visit jobs.foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Get to know us at www.foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Media contacts
Rebecca Sanders, Foundever
media@foundever.com