Foundever™ Wins CallMiner 2024 Partner of the Year Award

The global CX provider has been awarded by CallMiner during its recent LISTEN UK customer and partner conference

Published ·July 9, 2024

Reading time·3 min

LONDON – 9 July 2024 – Foundever™, a global leader in the customer experience (CX) industry, announced today it has been named Partner of the Year by CallMiner, the leading provider of conversation intelligence, at the LISTEN UK 2024 Awards.

The winners of the LISTEN UK 2024 Awards were revealed during CallMiner’s annual international customer conference, held June 3-4 in Manchester, UK, which brings together top organizations using and benefiting from speech, text and customer experience analytics. Foundever was selected for the award of Partner of the Year due to its outstanding use of CallMiner’s platform for quality automation and deliverables of insights such as average handle time (AHT) reduction, risk avoidance, call deflection and automatic survey categorization. Foundever was awarded BPO Partner of the Year in 2021 and 2022 by CallMiner as well. 

“We are extremely delighted to have been named CallMiner’s Partner of the Year for the first time in the UK,” said Diluckshnie “Di” Jayawardena, Global Head of Analytics for Foundever. “CallMiner’s platform continues to support us in facilitating how we improve the customer experience for our clients and our people, and we are hugely grateful for the opportunity to work together and honored to accept this award.”

Through this award, CallMiner chooses to recognize the commitment Foundever has made to collaboration, innovation and investment towards the partnership while focusing on customers’ experience and both Foundever and CallMiner’s corporate goals. 

“The LISTEN UK 2024 Awards are a celebration of CallMiner’s amazing international customer and partner community,” said Todd Barber, Vice President, BPO Accounts, CallMiner. “Foundever continues to lead the way with their terrific analytics team, leveraging the CallMiner platform to drive value for our joint customers across a range of use cases, from contact center efficiency and agent performance to customer experience, compliance, sales effectiveness and product insights. We look forward to strengthening and growing our incredible partnership.

For information about Foundever, visit www.foundever.com. For information about CallMiner, visit www.callminer.com.

About CallMiner

CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on LinkedIn, Twitter and Facebook.

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.

Get to know us at www.foundever.com and connect with us on LinkedIn, X, Facebook, YouTube and Instagram.

Media contacts

Foundever
Rebecca Sanders
media@foundever.com

CallMiner
Brooke Wenrick
brooke.wenrick@callminer.com