Paris – November 22, 2023 – Foundever®, a global leader in the customer experience (CX) industry, is delighted to announce that it was awarded in six categories at the European Contact Centre & Customer Service Awards (ECCCSAs) 2023. The in-person award ceremony, which took place on Tuesday November 21, was hosted by renowned British journalist and TV presenter Fiona Bruce, with a surprise appearance from The Fizz, made up of three founding members of Bucks Fizz, presenting the awards.
The continued innovation demonstrated by Foundever within the CX sector saw the company receive 10 nominations over eight categories spanning across operational excellence, employee experience and customer experience. On the night, Foundever was awarded in the following categories:
- Gold – Foundever in Barcelona – Best New Customer Contact Operation
- Silver – Foundever & Fiverr – Best BPO Partnership
- Silver – Foundever & Bouygues Telecom – Best Innovation in Customer Service
- Bronze – Foundever Employee Experience – Best Employee Experience
- Bronze – Foundever & European healthcare provider – Best Pan-European Contact Centre Operation
- Bronze – Foundever & Sony Consumer (Cairo) – Best Customer Service Into Europe
The company was also congratulated for being selected as a finalist in the following categories:
- Foundever & Virgin Media O2 – Best BPO Partnership – Finalist
- Foundever & Lexmark – Best BPO Partnership – Finalist
- Foundever & Philips – Best Customer Experience Redesign – Finalist
- Foundever & PayPal – Most Effective Learning & Development Programme – Finalist
“It is a true honour to have been named winners in six categories at the European Contact Centre & Customer Service Awards 2023” said Maria Harju, Chief Revenue Officer – EMEA & Global Accounts, Foundever. “The award programme celebrates the best organisations, teams and projects from all across Europe, and we are delighted that our work and achievements have been recognised at this scale.”
The annual ECCCSAs, now in its 23rd year, is the longest-running and largest awards programme in the customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers. This industry landmark event saw representation from several countries, and Foundever sponsored and presented the Best Customer Service Team (Small) Award on stage.
Learn more about the ECCCSAs here and for more information about Foundever, visit foundever.com
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at foundever.com and connect with us on LinkedIn, X, Facebook and Instagram.
Media contact
Deborah Low
dlow@theproffice.com
Rebecca Sanders
media@foundever.com