Miami – January 31, 2023 —Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, has been named a Zendesk Partner Awards winner. The annual honor showcases leading businesses around the world who demonstrate outstanding results in innovation, expansion, growth and implementation. Sitel Group was awarded as the BPO of the Year.
With more than 3,500 partners in their global ecosystem, the winners highlight 2022’s best examples of delivering exceptional customer experiences using Zendesk products and solutions. Winners are selected by a judging panel and based on data including sales achievement, performance and innovation.
“We are delighted to be named BPO of the Year for the second year in a row,” said David Slaviero, Chief Technology Officer, Sitel Group. “To be recognized once again is an honor. Receiving Zendesk’s BPO of the Year Award provides even more motivation to find new and innovative ways of improving the customer experience, and we look forward to building upon it throughout 2023 and beyond.”
“We are excited to honor our partners achievements in driving customer success in 2022,” said Peter Lorant, SVP, Partner and Channel Sales at Zendesk. “Partners will continue to play a critical and growing role in Zendesk’s mission of simplifying the complexity of business and making it easy for companies and customers to create connections.”
“As we continue to enhance our technology partner ecosystem, we are building strong relationships with major players, such as Zendesk, to provide best-in-class CX solutions for our clients to successfully achieve their digital transformation and provide exceptional customer experiences,” said Ana Athyade, VP, Global Head of CX Technology Strategy & Partnerships.
“We celebrate all of our partner’s success, and look forward to continuing our journey together and taking our key learnings to optimize, lead and disrupt to have an even more successful 2023,” said Pascal Pettinicchio, VP, Corporate Strategy & Technology Alliances at Zendesk.
To learn more about Sitel Group, visit www.sitel.com.
About Sitel Group
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of five connected product families.