MIAMI – February 20, 2024 – Foundever™, a global leader in the customer experience (CX) industry, today announced that it has been selected in the Leader Judging Size category of the 2024 Global Outsourcing 100® list produced by IAOP®. This marks the 18th consecutive year that Foundever has achieved this recognition, demonstrating its commitment to excellence and continuous improvement which is the hallmark of the outsourcing industry.
The 2024 Global Outsourcing 100® recognizes the world’s best outsourcing service providers and advisors. Judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP® customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.
“We’re delighted to receive recognition for another year and be among the 2024 Global Outsourcing 100® list,” said Martin Wilkinson-Brown, CMO of Foundever. “This highlights our ongoing commitment to adapting to evolving landscapes and delivering exceptional customer experiences. We extend our sincere thanks to IAOP® for this esteemed honor, motivating us to continually set new standards in the CX industry.”
Built on a foundation of its people-centric values, creativity and meaningful connections, Foundever is committed to delivering high-quality services to its +800 clients. From customer care, business optimization, sales and retention, strategy and design, omnichannel CX, analytics and AI, to learning and development, Foundever offers clients a straightforward means to craft and enhance their CX and digital transformation strategies.
“In a year characterized by significant digital disruption, the 2024 Global Outsourcing 100® underscores the remarkable success and adaptability of service providers and advisors. This year’s list celebrates organizations that have not only thrived but have excelled, innovated, and set new industry standards in this new era,” stated Debi Hamill, CEO of IAOP. “We extend our heartfelt congratulations to Foundever for securing a well-deserved place among the world’s finest.”
To learn more about Foundever, visit www.foundever.com.
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and X.
About IAOP®
IAOP® is THE sourcing community, with collaboration at its core, that drives exceptional business and societal outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or an experienced professional, IAOP connects you and your organization to our growing global community and the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.
Media Contact
Rebecca Sanders
media@foundever.com