MIAMI – February 20, 2025 – Foundever®, a global leader in the customer experience (CX) industry, today announced that it has been selected in the Leader Judging Size category of The 2025 Global Outsourcing 100® list, produced by IAOP®. This marks the 19th consecutive year that Foundever has received this distinction, underscoring its commitment to excellence and continuous improvement—core attributes of the CX industry.
The 2025 Global Outsourcing 100® recognizes the world’s best outsourcing service providers and advisors. This list is based on applications received. Judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.
“We are honored to once again be recognized in The 2025 Global Outsourcing 100® list,” said Laurent Uberti, President, CEO & Founder, Foundever. “This recognition underscores our commitment to innovation as we navigate the ever-evolving landscape of customer experience. We extend our heartfelt gratitude to IAOP® for this prestigious honor, which inspires us to continuously elevate standards in the CX industry.”
Rooted in its people-centric values, creativity, and meaningful connections, Foundever is dedicated to providing top-quality services to over 800 clients. With a comprehensive suite that includes customer care, business optimization, sales and retention, strategy and design, omnichannel customer experience, analytics, AI as well as learning and development, Foundever empowers clients with a seamless approach to shaping and advancing their customer experience and digital transformation strategies.
“In an era defined by extraordinary technological advancements and digital transformation, The 2025 Global Outsourcing 100® highlights the outstanding achievements of service providers and advisors who continue to lead and innovate,” said Debi Hamill, CEO of IAOP. “This year’s honorees have not only risen to the challenges of a rapidly evolving landscape but have set new benchmarks for excellence in the industry. We warmly congratulate [company name] on earning a well-deserved place among the world’s elite.”
To learn more about Foundever, visit foundever.com.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at foundever.com and connect with us on Facebook, LinkedIn and X.
About IAOP®
IAOP is THE sourcing community, with collaboration at its core, that drives exceptional business and societal outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or an experienced professional, IAOP connects you and your organization to our growing global community and the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit www.IAOP.org.
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Media contacts:
Rebecca Sanders
media@foundever.com
Camarco
foundever@camarco.co.uk