MIAMI – [September 24, 2026] – Foundever®, the next-generation service leader reinventing customer experience (CX), has been named a Leader in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 – Americas. This marks the 14th consecutive year Foundever has earned Leader recognition in Everest Group’s CXM PEAK Matrix® research — reflecting its sustained investment in operational excellence, technology innovation and client outcomes.
Everest Group’s 2026 assessment highlights Foundever’s diversified geographic and industry portfolio, global delivery capabilities and continued investment in technology-enabled CX. The report specifically recognizes the continued expansion of Foundever’s multilingual delivery capabilities and the development of EverTech — its proprietary CX technology stack bringing AI-native capabilities into a unified, operator-led and platform-agnostic capability set.
“The CX market is moving from AI experimentation to execution. Clients increasingly expect AI to work within live operations, integrate with their existing technology and deliver measurable outcomes. This recognition reflects the progress we are making in bringing together our people, operational expertise and technology to meet that need. Our focus is on turning AI into practical operational capability that improves customer and agent experiences and delivers outcomes that matter to our clients,” said Benoît Leclercq, CEO of Foundever.
Everest Group also highlights Foundever’s increasing use of outcome-based commercial models — including gainshare, cost-per-resolution and automation-linked pricing — alongside traditional models. This approach creates greater commercial flexibility and closer alignment with client outcomes, directly addressing one of the most pressing demands from enterprise buyers in 2026.
“Foundever has been recognized as a Leader in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 – Americas, supported by its broad delivery footprint, diversified industry presence, and continued investments in AI-enabled CX capabilities,” said Chhandak Biswas, Vice President, Everest Group. “Its EverTech ecosystem brings together capabilities across agent assistance, quality and coaching, training, translation, and AI automation, while its platform-agnostic approach and increasing use of outcome-based commercial models provide enterprises with greater flexibility as they evolve their CX operations.”
The Everest Group PEAK Matrix® assesses providers’ relative market success and overall capability. Market impact is evaluated through market adoption, portfolio mix and value delivered, while vision and capability considers vision and strategy, scope of services, innovation and investments, and delivery footprint.
Learn more about Foundever’s recognition in the Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 – Americas and download the Focus on Foundever profile to explore the full findings.
About Foundever®
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 130,000 people in 45+ countries partner with the world’s leading brands to deliver integrated CX, agentic AI operations, and data-powered transformation — with outcomes we underwrite, not just target.
Each year we power 3.3 billion conversations in 60+ languages for more than 800 of the world’s top brands — applying 30+ years of cross-client operational intelligence to solve the challenges that matter most: rising expectations, cost pressure, and the demand for measurable AI ROI. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business challenges. Using a people-first, AI-native, and operationally grounded approach, we optimize and transform the customer and agent experience — changing the way things are done.
Discover more at foundever.com and connect with us on LinkedIn, Facebook, YouTube, and Instagram.
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Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.