MIAMI – January 30, 2023 – Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, today announced that Olivier Camino, Global COO & Co-Founder, is also stepping into the role of CEO – U.S. Market. In this expanded role, Olivier will lead the new U.S. Market organization, which brings together North America, Latin America and Asia Pacific into a client-first organization. This organization will enable Sitel Group to deliver a consistent and premium customer experience across regions, within fast-moving markets and technology disruptions.
“At Sitel Group, we take pride in supporting our global clients across the globe, striving to make it simple for our clients and making sure we deliver their expectations and ‘a little more,’” said Olivier. “As I begin this next chapter, I look forward to working closely with our U.S., Latin America and Asia Pacific teams to provide onshore, nearshore and offshore solutions that meet every client’s specific needs while transforming our operating playbook and the customer experience through digital, learning, technology and analytics capabilities.”
Those supporting Olivier in this role include Michelle Parks, COO – North America; Eduardo Endo, COO – Latin America; Ravi Iyengar, COO – Asia Pacific; Christian Bosse, Chief Client Officer – U.S. Market; Scott Carlson, Chief Revenue Officer – U.S. Market; Deena Williamson, General Counsel – U.S. Market; Deb Renken, VP, IT Service Delivery – U.S. Market; and Zameer Zaheer Basha, CFO – U.S. Market.
Olivier is passionate about delivering client-centric solutions, improving the employee experience, making positive community impacts and empowering people to grow, develop and thrive within the organization. As co-founder of Sitel Group, he brings nearly 30 years of industry experience and is deeply committed to reshaping the future of the customer experience industry. Olivier works closely with the regional teams to ensure operational excellence is achieved through consistency and a robust, proven global operating model. He is based out of the group’s global HQ in Miami.
To learn more about Sitel Group, visit www.sitel.com.
About Sitel Group®
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brand’s unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of five connected product families.
Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.