Lisbon – 10 August 2023 – Foundever™, a global leader in the customer experience (CX) industry, has received the Great Place to Work® Certification in Portugal, which recognises companies that promote a better work environment and organisational culture. This certification award considers the opinion of employees who, through the Emprising™ platform, respond to the survey confidentially and anonymously.
Benedita Miranda, General Manager – multilingual region at Foundever , said that receiving the Great Place to Work® Certification “was a moment of great pride. Portugal is the third country, after Brazil and India, to receive this important recognition at Foundever globally! It is the recognition of our culture and the work we have been doing regarding employee experience in favor of people, their wellbeing and professional development. It’s good to know that our people are happy to work here! We want to continue to offer our employees a work environment where they feel happy, valued, and that is characterised by the values of diversity, equality, and inclusion. Our commitment to our colleagues will be to do more and better because they deserve that and more!”
The Great Place to Work® Certification recognises employers who create an “excellent” employee experience. Great Place to Work is a consulting firm that has worked with companies worldwide for more than 30 years to identify, create and sustain high-trust, high-performance cultures, helping organisations become the best places to work.
Bruno Gouvea, Human Resources Director at Foundever in Portugal, says that “the achievement of this certification is the result of teamwork that began with the purpose of transforming the employee experience into something unforgettable and lasting. It all started with implementing an Employee Experience area, which aims to put the employee at the centre with its actions and processes. This team started with conceptual actions and corporate projects, and soon the need arose to implement them. With this, the integration of the Business Partners position – professionals in the operations that bridge the HR department – became vital to make the magic happen.”
Bruno Gouvea mentions some strategies used to “put the employee at the centre.” The process began by refining communication channels, through focus groups, roundtables and surveys, and then prioritising according to the feedback received. “To act in an organised way, we established 3 pillars of action, Development, Social & Engagement. Actions such as the Corporate University (UP) made us prioritise internal promotions, valuing our talents,” he says.
The company has also implemented a diversity, equity & inclusion (DE&I) programme which, according to Bruno Gouvea, has awakened in employees “a pride in helping local communities.” The Human Resources Director adds other actions implemented, “such as the monthly EverBetter events (focused on physical and mental wellbeing), Peak Awards (focused on talent recognition) and recently the Football Championship. Receiving this certification makes us believe that we are on the right track and motivates us more and more to treat the employee journey as unique and special.”
Foundever currently employs 4,200 people in Portugal and collaborates with globally recognised brands across technology, travel and tourism, finance, electronics, automotive, banking, pharmaceutical and software industries, offering comprehensive customer service capabilities and multi-channel solutions.
About Foundever™
Foundever is a global leader in the Customer Experience (CX) industry. With 170,000 employees worldwide, we are the team that delivers best-in-class experiences for more than 750 of the world’s leading digital-first brands. Our innovative CX, technology and experience solutions are designed to meet our clients’ operational needs and deliver a seamless experience for their consumers, in the moments that matter most.
Supporting more than 9 million customer interactions every day in over 60 languages across 45 countries, Foundever™ combines global strength and scale with the agility and entrepreneurial approach of our founder-led culture, enabling businesses of all sizes and sectors to transform their CX.
Get to know us at www.foundever.com and connect with us on LinkedIn, Twitter, Facebook and Instagram.
For more information, please contact:
OmnicomPRGroup Portugal
Élia Henriques – elia.henriques@omnicomprgroup.com – Phone: +351 93 883 17 26