Blog
Conversation at heART in Casablanca: Bringing color to communication
With the Conversation at heART initiative, Foundever integrates art into...
Blog
7 ways to reduce customer escalations
Escalations of customer requests can be time-consuming and have a...
Blog
How to do self-service the right way
Today’s customers want answers fast and are willing to look...
Blog
Remote work in CX: Work from home or CX Everywhere?
As remote working is becoming commonplace, work models have to...
Blog
Using channels as a point of escalation
Customers request relevant and quick solutions to their queries. Make...
Blog
Leveraging technology to enhance healthcare experiences and drive member satisfaction
As millions of Americans face the possibility of losing healthcare...
Blog
How to leverage customer support automation to reduce costs
Customer support automation helps you offer a better customer experience...
Blog
Five factors that influence customer expectations
Understanding customer expectations and what shapes them is the critical...
Blog
International Women’s Day 2023: Celebrating women worldwide
On March 8th, Foundever® is celebrating International Women’s Day (IWD)...
Blog
Say hi to our new brand: We are Foundever®
Today we’re excited to announce our new brand to you...