Environmental, Social & Governance (ESG)

At Foundever, we’re a force for good

Our Environmental, Social & Governance (ESG) strategy at Foundever is driven by our core values.

Making an impact

Our associates around the world connect as a global #ForceForGood to make an impact for a better tomorrow.

Environmental

We protect our environment and natural resources through more efficient planning and operations.

Social

We empower our teams, creating opportunities for growth and pathways for future success.

Governance

We are committed to protecting our people and our clients. We stand up for what is right, speak up when something is wrong and hold each other accountable. 

Our path to operational net zero with near-term goals validated by SBTi

Foundever aims for the following near-term goals:

  1. Reduction of scope 1 and scope 2 greenhouse gas (GHG) emissions: Reduction of absolute scope 1 and 2 GHG emissions by 54.6% by 2033 from a 2023 base year.
  2. Reduction of scope 3 emissions: Reduction of scope 3 GHG emissions by 61.1% per million EUR value added within the same timeframe
  3. Net-zero commitment: Achieve net-zero greenhouse gas emissions by 2050

Foundever is adopting a risk-based strategy to enhance our preparedness and response to climate change impacts, ensuring long-term sustainability and resilience. By 2028, all Foundever locations will have completed a Climate Scenario Risk Analysis. 

We recognize that our associates bring valuable expertise from their personal experiences, and we greatly appreciate their feedback and insights gathered through our annual survey. We aim to achieve a participation rate exceeding 80% in these surveys, ensuring that every employee’s voice is heard. Engaged employees are typically more motivated and committed to their work. By setting and tracking key performance indicators (KPIs) for employee feedback surveys, we can cultivate a more engaged, satisfied and productive workforce. 

EverBetter is a global digital community that inspires individuals to take charge of their well-being by making #OneSmallChange—simple, achievable actions that lead to healthier choices and a happier body and mind. To foster meaningful engagement and lasting impact, we’ve set a monthly participation goal of 30% for 2025, encouraging consistent involvement and personal growth.

ESG insights

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Despite its potential to improve efficiencies and enhance business outcomes, generative AI also poses significant…
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Happy International Women’s Day! In this blog, the Head of Talent Acquisition at Foundever® shares…
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This International Day of Education 2025, we’re celebrating the power of education in creating opportunities…
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The workplace environment has a direct impact on an organization’s culture. Cultivating a positive and…
View through a glass panel with sticky notes, of a group of employees meeting in a conference room
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As businesses evolve, so do customer expectations. What does the contact center look like in…
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When an organization makes security central to its business culture, it minimizes the risk of…
Three women smiling together
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On March 8, 2024, Foundever.org marked a significant milestone in its mission to build an…
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The success of our pilot project to develop a building management system in Costa Rica…
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At Foundever®, recognizing the vital role of a safe and healthy work environment isn’t just…
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Foundever® will be actively supporting Earth Day Org’s goal of significantly reducing plastic production and…

Awards

Global standards & certifications

Foundever is committed to promoting a culture based on integrity, transparency and good governance wherever we do business.  

  • 2024 CDP Scores: C
  • EcoVadis: France (Silver), Germany (Bronze), U.S. (Bronze), U.K. (Bronze)
  • Science Based Target Initiative (SBTi) near-term validated
  • UN Global Compact Member (Est 2011)
  • Human For Client Certification Label (French-speaking market)
  • ISO 9001 (multiple countries and operations)
  • ISO 14001:2015 Certified (Costa Rica, Galashiels U.K.)
  • ISO 14064-1:2018 Certified (Costa Rica)
  • ISO 26000 Standard
  • ISO 27001:2013 Certified (multiple countries and operations)
  • ISO 50001:2018 Certified (Costa Rica and El Salvador)
  • INTE G35:2012 (Costa Rica)
  • U.K. Energy Savings Opportunity Scheme (ESOS) Phase 1 (2018)
  • U.K. Energy Savings Opportunity Scheme (ESOS) Phase 2 (2019)
  • SOC Type 1 and 2 Certification (Global)
  • HITRUST/HIPAA (Global)
  • PCI Certification/ Compliance/PCI-DSS v3.x (Global)
  • SEDEX Member
  • Responsible Business Alliance Member

Reporting & policies

We’re grateful for third-party recognitions, ratings and rankings of our efforts. But more importantly, we view accolades as opportunities to gather valuable feedback on our programs and practices so we can drive continuous improvement over time. Operating within clear guidelines for ethical and respectful conduct is of the utmost importance to Foundever, our clients and our people. Through continuous education, open communication and adherence to our Code of Conduct, we have established ourselves as a trusted partner and employer of choice.

With these guidelines at the forefront of our operations and purpose, we encourage individual growth both personally and professionally. We aim to provide full equality for all associates through management practices and operational procedures.