CX case studies
Explore our collection of CX case studies across various industries. Discover how Foundever partners with businesses to enhance customer satisfaction, drive loyalty and achieve remarkable results.
Major energy provider unlocks seven-figure savings through centralized QA
Find out how the client and Foundever established a centralized, independent QA function.
Global audio brand transforms CX and cuts costs with a multilingual hub strategy
World-class photography brand builds picture-perfect multilingual CX
German mobility payments provider drives 26-point CSAT surge with real-time customer insights
One of the largest U.K. telecoms providers drives sales and retention success during a cost-of-living crisis
Foundever analyzed customer data and journey maps to design a targeted outbound sales and retention strategy.
How did a global consumer electronics giant blend AI with human talent to deliver round-the-clock multilingual tech support?
How did a leading global healthcare brand achieve a 13-point jump in NPS in just 60 days?
Global car rental company uses employee retention to fuel CX-driven revenues
Leading fintech brand streamlines operations while reducing cost to serve by 30%
Discover how Foundever reduced the client’s costs by moving contact center operations to cost-effective nearshore locations in Europe.
How did an automotive leader bridge the digital divide with AI voicebots without sacrificing service?
Major telecoms provider more than doubles sales conversion
Luxury EV brand uses CX to accelerate sales
A leading retailer achieves over $10 million in savings
Foundever® proposed a multifaceted approach to rebuilding the client’s CX operations that would realize initial quick wins while delivering long-term improvements.
Bouygues telecom achieves 15% success rate in cold calling
Fintech accelerates agent training speed and puts the brakes on attrition
Banking disruptor excels in risk management and compliance
Global food brand boosts employee experience and delivers CX in 80 languages
To ensure brand-specific communication in technology-driven CX, we implemented a real-time machine translation platform for the client.