Blog
Privacy and data security in AI-powered CX: How to safeguard customer trust
AI and generative AI continue to dramatically transform customer experience...
Blog
Fund resilience, not disasters: Foundever® commitment on the International Day for Disaster Risk Reduction
International Day for Disaster Risk Reduction is October 13, and...
Blog
CX outsourcing for disruptors: How to outsmart, outpace and outperform the competition
Is your customer experience (CX) strong enough to survive the...
Blog
5 ways to win in collections customer experience
Collections can be a pain point in customer experience. But...
Blog
Social media care: The secret to turning online feedback into customer loyalty
Is your brand’s social media care setting you apart —...
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7 essential CX solutions every contact center leader needs
In the current business and economic climate, delivering exceptional customer...
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Retention begins before a sale is finalized: 3 ways to keep customers happy from day one
As much as brands stress the goal of getting sales,...
Blog
CX as a growth engine for technology brands
From churn prevention to upselling, AI-powered CX as a growth...
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Many happy returns: How online retailers can enhance their CX with the right return policy
A well-crafted retail return policy is crucial for developing customer...
