Thought leadership & insights

Explore ideas, perspectives & trends shaping CX

Get the latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges.

Whitepaper
The operator’s advantage
Find out how journey mapping and Lean create the foundation AI needs to improve the…
Ebook
The truth about Trust & Safety
In this ebook, we break down the five biggest misconceptions about trust and safety.
Whitepaper
Rethinking Customer Experience in the Age of Agentic AI
Foundever and ISG examine how agentic AI cuts customer effort – and why controlled execution,…
Analyst report
Foundever® recognized as Global Customer Experience Management Leader
The Everest Group PEAK Matrix® assesses the relative market impact, vision and capability of service…
Ebook
Tech support transformed
How integrating insights enhances CX and boosts business.
Ebook
Humanizing CX in collections
How to balance empathy and efficiency.
Ebook
From touchpoint to transaction
How to use CX to fuel sales & retention.
Whitepaper
Rebadging: Unlocking workforce flexibility & cost efficiency
This whitepaper explores how rebadging serves as a strategic outsourcing approach.
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