Our multilingual hub in Barcelona stands as a testament to our strong belief that exceptional customer experience starts with a superior employee experience. Located in the dynamic Glories district, this multilingual hub mirrors the vibrant spirit of Barcelona — a pivotal economic center renowned for its diversity in tourism, finance and technology sectors.
Since our inception in Barcelona in 2006, we’ve upheld a continuous commitment to nurturing a workplace that accommodates the varied needs of our people. Let’s take a look at why this location is so special.
Why Barcelona?
- Young and well-educated workforce
- Large international community, with people from all over the world living and working in the city, making it a truly global hub
- 1.6 million people, with a diverse mix of native Spaniards and foreign nationals from all over the world
- Vibrant culture
- Attractive location for people from all backgrounds and nationalities
- Innovative and creative spirit, with a culture of entrepreneurship that sets it apart from other Spanish cities
- Mediterranean climate and its location on the coast, giving it a unique character and charm
- A new workplace designed to create value and promote wellbeing
A commitment to employee experience
The hub’s layout is consciously designed for flexibility, enabling on-site, off-site and hybrid working conditions that facilitate connectivity and appreciation among employees. At Foundever™, we understand that creating a scalable and flexible working environment is key for current requirements and future growth. This is why the hub features dedicated workspaces, areas for relaxation and wellness programs that include gym access and healthcare professional consultations.
Architecturally, the hub promotes collaboration and cohesion, essential for shaping robust teams and assimilating the company culture. In essence, meeting the diverse needs of our employees is a crucial step toward fulfilling client expectations and enhancing the CX we deliver.
In fact, our relocation to Barcelona has positively impacted employee experience as a recent feedback survey showed that 74% of our Spanish employees are happy and wish to remain working with us.
“Bright building with diaphanous separations that give more sense of space. Well-organized, with a fantastic terrace for resting during breaks or for lunch.”
“I love the new building with modern and open plan facilities.”
“Good location for a co-working, an ideal space to work both individually and as a team, to relax with the spaces it offers (to highlight the terrace!) and play sports with the gym available. Highly recommended!”
— Feedback from our happy employees
Barcelona multilingual hub highlights and achievements
The Foundever hub in Barcelona boasts impressive credentials and capabilities:
- Over 18 years in managing multilingual projects
- Proficiency in over 16 languages
- Serving 12 global brands across various sectors like tech support, customer care and sales
- 83% of the workforce engages in flexible hybrid work arrangements
The strategic geographical placement coupled with the hub’s intrinsic flexibility widens our talent pool access. As such, a candidate’s potential isn’t limited by their proximity to the hub, thereby enriching our client services with various skilled professionals. The recent relocation to the new site further enhances our ability to attract and cultivate all-star talent, which is a major key to exceeding customer expectations.
Notably, our Barcelona hub has already achieved recognition for its exceptional service, winning the Gold award for Best New Customer Contact Operation at the European Contact Centre & Customer Service Awards (ECCCSAs) in 2023. This accolade reflects our proactive stance in defining the future of work — a future that prioritizes health and wellbeing, work-life balance and continuous personal and professional growth.
By instilling a company culture within a physical space conducive to employee engagement, Foundever positions itself at the forefront of shaping a positive and inclusive work environment. Our Barcelona hub serves as a conduit for brand interaction in a digital age and contributes significantly to the local community’s enrichment. This is not just the future of work — it’s our present. And we’re not waiting for change — we’re actively defining it for the betterment of our people and the clients they serve. To learn more about some of our other hubs, check out our locations in Cape Town, South Africa and Cairo, Egypt.