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Outsourcing customer care: The (not-so-secret) weapon for transforming CX
Your goal is to make your contact center the best...
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Corporate culture: 5 elements that boost workplace productivity
The workplace environment has a direct impact on an organization’s...
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Why 2025 will not be the year of hyper-personalized CX
If you thought that generative AI was about to give...
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Foundever® location spotlight: Romania
Foundever® is expanding in Romania! Let’s take a closer look...
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What is social listening? How to take advantage of word of mouth
Do you know what your customers are saying about you?...
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How to build a “dream team” for the future contact center
As businesses evolve, so do customer expectations. What does the...
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Transforming success with omnichannel strategies in retail
Are you prepared to transform your omnichannel retail strategy for...
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Foundever® at Web Summit 2024: 5 key takeaways
Foundever® hosted several buzzworthy events at Web Summit 2024 in...
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5 key things to know about customer journey mapping
Customer journey mapping is key to understanding how to elevate...