Blog
CX in action: Using data and analytics to boost customer retention in challenging markets
What separates companies that thrive during economic turbulence from those...
Blog
Reimagining CX for tech and consumer goods: Turning language into loyalty
For tech and consumer brands, the real adventure starts long...
Blog
Driving exceptional customer experience in India for 25 years
For 25 years, Foundever® has been a trusted partner to...
Blog
Driving retention: How employee engagement fuels CX transformation in the car rental sector
The car rental industry is experiencing a major transformation. Competition...
Blog
From utility to unique: Using CX to drive telecom sales and differentiation
The telecommunications industry today is characterized by saturation, fierce competition...
Blog
Streamlining contact center operations: How global brands deliver efficiency and customer satisfaction
Digital disruption and evolving customer expectations are transforming how global...
Blog
Bridging the digital divide: Driving customer loyalty and efficiency with AI voicebots
For today’s brands, every customer interaction — no matter how...
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Redefining multilingual CX: Balancing AI and human expertise to elevate experiences
As customer expectations continue to evolve across markets and time...
Blog
Diagnosing CX symptoms: Improving patient satisfaction with precision coaching
For healthcare brands, every call, chat or email represents a...
Blog
Holiday CX playbook: Prepping your contact center for seasonal spikes
Prepping for the busiest time of the year in customer...